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Viewing 17 posts - 1 through 17 (of 17 total)
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  • August 15, 2021 at 8:27 pm #1316821
    phatsuphu

    Hello,
    I have some problems after I bought the theme from “Envato”. I was given the code for using the theme. However, when I add the code, it noticed that “your license key appears to be invalid”. So please help me check again. The image for the mistake is the link: https://ibb.co/vYQwtF5
    I hope you will solve this problem as soon as possible. I am looking forward to hearing from you. Thanks!

    Thanks & Best Regards

    August 16, 2021 at 8:20 am #1316910
    Rikard

    Hey phatsuphu,

    Please try following this article: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    August 16, 2021 at 9:12 am #1316916
    RepsHoldings
    This reply has been marked as private.
    August 17, 2021 at 4:26 am #1317031
    Rikard

    Hi RepsHoldings,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

    August 17, 2021 at 5:36 am #1317051
    phatsuphu

    Private.

    • This reply was modified 3 years, 4 months ago by Rikard.
    August 17, 2021 at 12:36 pm #1317144
    phatsuphu
    This reply has been marked as private.
    August 17, 2021 at 1:45 pm #1317160
    Rikard

    Hi phatsuphu,

    I can see a token at the backend of your site already, and it seems to be working as it should. If you should need any further help, then please let us know what is not working for you.

    Best regards,
    Rikard

    August 18, 2021 at 3:47 pm #1317349
    phatsuphu

    Hello,
    I tried to fill the key to activate and it noticed that “not activated” like image: https://ibb.co/HB4t5t0
    Could you help me log in my account to activate?
    I mentioned this case in messages before, however I haven’t yet received any support to slove this problem. Please check and help me.
    Thanks!

    August 19, 2021 at 1:39 pm #1317491
    Rikard

    Hi,

    Thanks for the screenshot. Are you trying to activate LayerSlider? If so then that is not possible using the theme token. You don’t have to activate LayerSlider, since it’s bundled with the theme. It will be updated when the theme is updated.

    Best regards,
    Rikard

    August 21, 2021 at 10:05 pm #1317754
    phatsuphu
    This reply has been marked as private.
    August 23, 2021 at 7:14 am #1317919
    Rikard

    Hi,

    Thanks for the update. The login details you posted for your site are working, I’m not sure I understand what you need help with though?

    Best regards,
    Rikard

    August 24, 2021 at 3:34 pm #1318141
    phatsuphu

    Hello,
    I think you didn’t understand what I said. When I bought the theme, I received the code to use this theme. However, I tried to fill the key to activate and it noticed that” not activated” like image:
    Screen-Shot-2021-08-24-at-20-33-35
    Screen-Shot-2021-08-24-at-20-33-13
    I have contacted the store where I bought the theme and they told me this is a mistake from the author. So please help me to solve this problem. I think it’s easier to contact via email or Whatsapp. Please give me your email address or phone number for Whatsapp.
    Thanks so much!.

    August 26, 2021 at 8:15 am #1318400
    Rikard

    Hi,

    Thanks for the update, I answered your question already: https://kriesi.at/support/topic/support-using-the-theme/#post-1317491. You don’t need to activate the LayerSlider, it will be updated when the theme is updated.

    Best regards,
    Rikard

    September 9, 2021 at 8:17 am #1320224
    phatsuphu

    Hello,
    As I told you before about the theme that I bought from your company. I haven’t used it since I received it. Now, I can’t use the slide because it noticed that “it’s not active”.
    I don’t know the reason why I can’t use the theme while I spent my money to buy it.
    Before I contacted the author follow your guidelines however the problem didn’t be solved.
    Please check again and give me the exact answer. I don’t want to waste my time waiting for you to reply.
    Let me know as soon as possible. Thanks!

    Best regards,

    September 10, 2021 at 2:12 pm #1320403
    Rikard

    Hi,

    Thanks for the update. As I’ve already stated in this thread; you don’t need to activate the LayerSlider in the theme, it’s fully usable anyway. If you are having any actual problems with using either the LayerSlider or the theme, then please try to explain the problem you are having a bit further.

    If you are worried about wasting your time, then please read and try to understand what we are telling you.

    Best regards,
    Rikard

    September 13, 2021 at 7:16 pm #1320796
    phatsuphu

    Hello,
    If the key isn’t activated, I can’t import Slide in Template Store. And I don’t know why I bought key but can’t use for web?
    This is the image when I want to import the Slide
    Please help me to explain clearly.
    Thanks!
    z2754758656881-18d72ab2ce2c52f560dc33648e10df97

    • This reply was modified 3 years, 3 months ago by phatsuphu.
    September 14, 2021 at 1:22 pm #1320901
    Rikard

    Hi,

    Thanks for the update. The LayerSlider which is included in the theme is not the premium version. If you would like that version, then you would have to purchase a separate licence for that. The license you bought is for the Enfold theme, which has a bundled version of the LayerSlider. The bundled version is not the same as a premium license for LayerSlider.

    Best regards,
    Rikard

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