Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • April 7, 2021 at 5:56 pm #1293118
    Jan
    Guest

    Dear Ladies & Gentlemen,

    unfortunately I have typed in a wrong email adress by registering my purchase code:
    Can you please change the registration of the code to my e-mail.

    I have installed the Enfold Theme and cannot change anything in the Theme Options. Every time I get the message: “Saving didnt work! Please reload the page and try again”.

    What can I do to solve it?

    Thank you and kind regards,
    Jan

    April 7, 2021 at 7:01 pm #1293130
    Yigit

    Hi Jan,

    Thanks for contacting us!

    We have updated your email and reset your password. Please see private content field below :)

    Please login and post temporary admin logins so we can look into it :)

    Best regards,
    Yigit

    April 7, 2021 at 7:29 pm #1293132
    Jan
    Guest

    Hi Yigit,
    Thank you very much for the super fast response. You can find the login attached.

    April 8, 2021 at 2:29 pm #1293263
    Yigit

    Hi Jan,

    Thanks for the info!

    Could you please post FTP logins here privately as well? We would like to check your .htaccess and wp-config.php files as well :)

    Best regards,
    Yigit

    April 8, 2021 at 4:32 pm #1293319
    KoolDD

    Hi Yigit,
    please find the details below:

    • This reply was modified 3 years, 7 months ago by KoolDD.
    April 8, 2021 at 4:38 pm #1293325
    Yigit

    Hi,

    Thanks! However it seems like path is not correct as the only file I am seeing is .ftpquota.
    Please make sure the path is the root of your WordPress installation.

    Best regards,
    Yigit

    April 8, 2021 at 5:29 pm #1293353
    KoolDD

    Hi please check the login again, you might see the files now.

    April 8, 2021 at 11:28 pm #1293397
    KoolDD

    Hi Yigit,
    It could be fixed by setting up a new installation of WordPress without using the Softaculous Installer in C Panel. I suppose, that it did not grant the required user privileges for the automatically generated user of the MySQL Database, which caused the 403 Forbidden error with the admin-ajax.php when changing the theme settings.
    Thank you!

    April 9, 2021 at 11:52 am #1293486
    Yigit

    Hi,

    Glad you figured it out and thanks for sharing your solution!

    Please let us know if you have any other questions or issues and enjoy your weekend :)

    Best regards,
    Yigit

    April 9, 2021 at 1:52 pm #1293508
    KoolDD

    Dear Yigit,

    Indeed, I face not some other issues with the Avia Layout Builder. After importing a demo theme, the layout builder does not load anything. :( Do you have any idea about the reason?

    April 9, 2021 at 5:49 pm #1293553
    Yigit

    Hi,

    I believe database issue is back as saving theme options is not working again. Could you please check your database privileges if that is the case?

    Best regards,
    Yigit

    April 9, 2021 at 6:21 pm #1293557
    KoolDD

    Hi Yigit,
    yes, you are right. There was a firewall “Mod_Security” running at the shared hosting provider, that blocked the attempts.

    Thank you and kind regards,
    Jan

    April 9, 2021 at 6:41 pm #1293561
    Yigit

    Hi,

    You are welcome, Jan!
    Let us know if you have any other questions or issues and enjoy your weekend :)

    Best regards,
    Yigit

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Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Support Registration failed – Saving didnt work! Please reload the page and try again’ is closed to new replies.