Viewing 8 posts - 1 through 8 (of 8 total)
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  • August 29, 2022 at 4:00 pm #1363061
    Steve
    Guest

    As I just done purchasing a 12 months Licence, how can I profit from your Support, I didnt get any Licence KEY, only a generated Token on: https://build.envato.com/create-token/

    ENVATO token: KHKmrIBG7otej1LzhkTwSnfdbzEeo3Bb

    I need to report two bugs!

    Thank you
    Steve

    August 29, 2022 at 4:56 pm #1363075
    Rikard

    Hey Steve,

    Do you have a receipt which you could share with us? Also, did you use the same account to purchase your theme license as you did with the extended support?

    You can post your problems in this channel for now if you like.

    Best regards,
    Rikard

    August 29, 2022 at 6:49 pm #1363101
    Steve
    Guest
    This reply has been marked as private.
    August 29, 2022 at 6:54 pm #1363102
    Steve Webgecko
    This reply has been marked as private.
    August 29, 2022 at 6:54 pm #1363103
    Steve Webgecko
    This reply has been marked as private.
    August 30, 2022 at 7:58 am #1363141
    Rikard

    Hi,

    You don’t get a new license code, the support period is added to your current license. I added your current code to the box which says that you don’t have a valid support period, and that worked. Please try logging in again.

    Best regards,
    Rikard

    August 30, 2022 at 10:53 am #1363169
    Steve Webgecko

    Works now!
    ;-)
    I will post my questions there…

    August 30, 2022 at 4:36 pm #1363242
    Rikard

    Hi,

    Great, I’m glad to hear that it’s working as it should now. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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