Viewing 4 posts - 1 through 4 (of 4 total)
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  • November 4, 2021 at 2:08 am #1327694
    Mohamad Ghebris
    Guest

    Hello
    I Have gotten a message on the forum that my license key has expired ! How can i get more support? do i have to buy a new Enfold Theme ? it costs 58$
    Or is there a fee to pay for the support only ? I do have the theme already .. i only need support .. any advise?

    November 4, 2021 at 7:00 am #1327731
    Rikard

    Hi Mohamad,

    Your theme license is valid for life, but support periods needs to be extended. Please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    November 5, 2021 at 8:55 pm #1327976
    Cloudypro

    Hello

    This is mentioned on the link you sent me
    “To be eligible to extend or renew support you must have less than 6 months of support remaining and the author must still be supporting the item”

    So is this my case ? to be honest i did not understand which one i should be getting at the moment ! the information is a bit mixed up .. can you give me a direct answer over here after checking my current status ?

    Thank you

    November 6, 2021 at 2:59 pm #1328019
    Rikard

    Hi,

    Thanks for the update. Your support period ended 2020-05-06, so you can extend your support period on Themeforest.

    Best regards,
    Rikard

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