Support forums

[Naresh Ramaiya]

I had a developer design my site and purchased it. I have my license key and username but the developer is no longer working for us. We are trying to fix our site after the latest update because it crashed

[Yigit]

Hey,

Thanks for contacting us!

I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

Sorry for that!

Best regards,
Yigit

[Naresh Ramaiya]

I got in touch with the developer.

Fatal error: Cannot redeclare av_upcoming_events_fallback() (previously declared in /home/content/p3pnexwpnas08_data01/19/2765819/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming.php:15) in /home/content/p3pnexwpnas08_data01/19/2765819/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/events_upcoming/events_upcoming.php on line 13

[Naresh Ramaiya]

sorry there you go

[Yigit]

Hey!

Please go to /home/content/p3pnexwpnas08_data01/19/2765819/html/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/ folder via FTP and delete events_upcoming.php file.
If you would like us to delete it for you, please login and post FTP logins here privately :)

Regards,
Yigit

[Naresh Ramaiya]

Seems like some other errors popped up when visiting the page now when I did that

[Yigit]

Hi!

Please go to Appearance > Menus and set your main menu once again. Is there any other issues you are experiencing other than menu?

Cheers!
Yigit

[coolwindinc]

Well I can’t login anymore either…looks like my WP user table is gone

[Yigit]

Hi,

Let us continue here – https://kriesi.at/support/topic/4-3-broke-my-site/ :)

Best regards,
Yigit

[Author]

Posts