Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 20, 2022 at 11:17 am #1336323
    TOM
    Guest

    Hi

    I can’t post anything in the support forum, as it says my account does not have a valid license

    Altough, I do have a valid license

    please fix or send me a valid license key to use the support forum

    best regards
    TOM

    • This topic was modified 2 years, 11 months ago by Rikard.
    January 20, 2022 at 11:37 am #1336328
    Rikard

    Hey TOM,

    A valid theme license is not the same thing as a valid support period. We left the forum open for everyone before, but now we need to check if our users have valid support periods since it’s a requirement from Themeforest/Envato. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    January 20, 2022 at 11:51 am #1336334
    TOM

    please delete my license & E-Mail asap (I thought I sent it via form/e-mail and not publicly)

    January 20, 2022 at 12:38 pm #1336342
    Rikard

    Hi,

    I’ve removed your purchase code and email from your first message.

    Best regards,
    Rikard

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