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  • March 27, 2018 at 10:14 am #933532
    Matt
    Guest

    Hi there,

    I have had a client come to me from another website developer. The previous guy had used your theme for the client. Their website is below :-

    I have migrated the site to my server, and it’s on a temporary IP URL, until the domain with all it’s mail comes across. But unfortunately the website is displaying blank.

    I can access the admin area, but the website frontend is not visible. I’ve deactivated all plugins, changed permalinks and flushed the cache. I cannot easily contact this developer, and my client doesn’t want to have to purchase their theme again from you.

    Please, are you able to help?

    Kind regards

    Matt

    March 27, 2018 at 12:44 pm #933617
    Yigit

    Hey Matt,

    Thanks for contacting us!

    You are currently using a very old version of the theme, 3.1.3. There must be a compatibility issue. Updating the theme to the latest version 4.2.6 would fix the issue.

    However I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Regards,
    Yigit

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