Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 21, 2020 at 5:36 pm #1186820
    Wolfgang
    Guest

    Why are you hiding the support button for paying clients? We need some help and all you offer is that we search some unstructured knowledge base. I spent hours looking for an answer to my issue. This really is upsetting.

    February 21, 2020 at 5:42 pm #1186822
    Yigit

    Hi Wolfgang,

    Thanks for contacting us and sorry for the confusion. We only provide support to our registered users :)

    You can register to our support forum using your purchase code here – https://kriesi.at/support/register/ and start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold#new-post whenever you have a question or an issue :)

    Best regards,
    Yigit

    February 21, 2020 at 8:13 pm #1186862
    milano24ore
    This reply has been marked as private.
    February 23, 2020 at 8:06 am #1187073
    Rikard

    Hi,

    Did you click into the Enfold sub forum? https://imgur.com/a/AnoSPNb

    Best regards,
    Rikard

    February 23, 2020 at 1:49 pm #1187102
    Wolfgang
    Guest

    Offen this link to create a new topic does not show although I am logged in with our client account. Maybe a timeout or a malfunction on the site. In any case, take it as a suggestion as a permanent link in the Dropdown-Menu of the support link. Then it could ask for authentication. Same for letting clients post suggestions for improvement or smart solutions.

    February 24, 2020 at 5:39 am #1187194
    Rikard

    Hi Wolfgang,

    Thanks for the feedback, please let us know if you should have any further questions for us.

    Best regards,
    Rikard

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