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Hi guys,
I got exactly the same problem with the “sucess form”:
https://kriesi.at/support/topic/form-success-message-isnt-seen-unless-you-scroll/
How can I solve the problem?
Regards
Hey Andreas,
So essentially when you get the success message it is not viewed by the user? They have to scroll?
Best regards,
Jordan ShannonHi,
What is the login info the WP-dash. The info above is just for the initial login.
Best regards,
Jordan ShannonHi,
I have the same issue. It scrolls down to the next section and the user has has to scroll up again to see the success message.
Does anyone has a solution for this?Hey tl_s180,
Please provide a link to the site/page in question so we can look into this further.
Best regards,
Jordan ShannonHi,
Is it the form on this page? I didn’t have to scroll at all. In fact the success message scrolled up into my view.
Best regards,
Jordan ShannonYes, for me it happens on this page.
I checked on another computer now.
It works correctly on Windows 10 + Firefox
It scrolls down on Windows 10 + Chrome and macOs all browsersHi,
I’m using Window 10 on Chrome. I will check with my team members to see if they can recreate this issue.
Best regards,
Jordan ShannonHey!
The form is about 800px in height, so when the success message comes, the form hides and the message displays at the top of the container. And yes, I have to scroll to see it.
You can try to add this code after from.slideUp(…:
responseContainer.scrollTop(400);
in shortcodes.jsIf you need further assistance please let us know.
Cheers!
Victoria
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