Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 26, 2018 at 10:36 am #1037578
    Michael Oeser

    Hi there,
    pls. take a look at the submenu (right before the images) at https://www.der-prinz.de/portrait-fotografie/ which has two issues

    1. It´s set to “sticky but it isn´t sticky
    2. You can´t click it

    It used to work before but to be honest I don´t know since when it does not work anymore.
    Can you why that is?

    Cheers
    Michael

    • This topic was modified 5 years, 12 months ago by Michael Oeser.
    November 28, 2018 at 12:12 am #1038291
    Basilis

    Hey Michael,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    November 28, 2018 at 9:49 am #1038377
    Michael Oeser

    Hi Basilis,

    see the credentials in the private section.

    Link with the not correctly working submenu (works on mobile by the way)
    https://www.der-prinz.de/business-fotografie/

    Cheers
    Michael

    November 29, 2018 at 9:36 am #1038848
    Rikard

    Hi Michael,

    Sorry for the problem. Please try the following in Quick CSS under Enfold->General Styling:

    #sub_menu1 {
  z-index: 301;
}

    Best regards,
    Rikard

    November 29, 2018 at 12:53 pm #1038918
    Michael Oeser

    Hey Rikard,

    works great. Thanks. Ticket can be closed.

    Cheers
    Michael

    November 30, 2018 at 2:33 pm #1039313
    Victoria

    Hi Michael Oeser,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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