Viewing 9 posts - 1 through 9 (of 9 total)
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  • February 17, 2015 at 11:56 am #397388
    Tahelprjcts

    Hi,

    I noticed an issue while going over my sub menus in my website: The sub menus disapeared therefore I can’t click on it and go over my pages!
    I tried to capture you my scenario by video, here is the link that I’ve shared via Dropbox: https://www.dropbox.com/s/q6bej2t0qaxe6ut/support-videos-GFS.swf?dl=0

    Let me know if that’s clear enough for you, how this issue occurs and how can I solve it?

    Thank you for your help !

    February 17, 2015 at 6:57 pm #397709
    Elliott

    Hey Lev!

    Make sure your using the latest version of Enfold, 3.0.8, and then deactivate all plugins. If that does not help then send us a link and we’ll take a look. You can set your reply as private if you wish.

    Best regards,
    Elliott

    February 18, 2015 at 4:22 pm #398226
    Tahelprjcts

    Hi Eliott,

    Thank you for your answer.
    Yes in fact I just noticed that the Enfold version that we are using is 3.0.4
    Do you think this is related to the fact that the sub menu is not appearing?

    Please let me know if there is maybe something else to test before theme update, because this action is a little bit risky in terms of contents for us.

    Waiting for your reply
    Thank You for your help

    February 19, 2015 at 3:05 am #398593
    Andy

    Hi!

    it could be caused by many reasons and one could be that your Enfold is out dated. So please update to 3.0.8 and make sure to have a backup of all your files. I recommend to update via FTP: https://vimeo.com/67209750
    You can also try to deactivate all plugins to see if one is causing this issue.

    Best regards,
    Andy

    • This reply was modified 9 years, 9 months ago by Andy.
    February 22, 2015 at 12:29 pm #400197
    Tahelprjcts

    Hi that’s weird because in my theme settings of Enfold it is written that I have no updates available…
    See screenshot : http://screencast.com/t/1ebNwQmOER

    How come?
    Do you have any idea?

    Please let me know
    Thanks

    February 22, 2015 at 1:38 pm #400199
    Tahelprjcts

    Hi,

    I figured it out how to update my theme, and I updated my WordPress as well;
    Enfold 3.0.8
    Wordpress 4.1.1

    But the problem still occurs when I try to click on sub menus !!!
    Any other ideas??
    Here is a link to my website http://new.gfssecurities.com/
    Please help !
    Thanks !!

    February 23, 2015 at 1:10 pm #400606
    Yigit

    Hey!

    According to this site – http://www.downforeveryoneorjustme.com/ your website is currently down. Please make sure that you have posted the correct link.

    Best regards,
    Yigit

    February 23, 2015 at 2:51 pm #400660
    Tahelprjcts

    No, the website is not down, it’s only in Localhost, that’s why you can’t see it! I forgot!

    To sum up, I did the update of the theme and I did the update of the wordpress, and my bug with the menu is still there, as you can see in this video by Jing: https://www.dropbox.com/s/q6bej2t0qaxe6ut/support-videos-GFS.swf?dl=0

    Do you have any idea how I can solve this issue??
    Please advice
    Thanks

    February 24, 2015 at 5:47 am #401181
    Rikard

    Hi!

    It will be difficult for us to help you if we cannot see the problem on a live site, is there any possibility that you can upload it to a live server?

    Best regards,
    Rikard

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