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After styling the Main Menu background colors and flyouts in Enfold > Advanced Styling, all of the image rollover effects, counters, tabbed content and image animations fail to load and break. Can you please assist with this. Please see security user/pass in private content section.
The security prompt can be picky. If it doesn’t work, please try logging in again with the above credentials. It does work and the logins are correct. TY.
Hi hunter_ncmed,
Could you please attach some screenshots of the issue? The credentials did not work, I tried a few times.
Best regards,
VictoriaI have no idea why these credentials are not working for you. They are correct as I have logged in several times with it. Screenshots will not provide the info I believe you need to see it since there are many pages that have the counters, tabs, and rollovers. I have turned off the security prompt, but please let me know as I must turn it back on ASAP for security reasons. Thank you.
Hi hunter_ncmed,
Thank you. I looked at some pages and did not see the issue. Screenshots, in this case, will help to identify the issue at hand.
Best regards,
VictoriaNot sure how this helps, but here are some screenshots. Counters are supposed to be set to 20 years and tabs should be present to display meter specs and user manuals.
This really doesn’t display the problem as the website does, but here they are as you requested.
Victoria,
I have restored from a backup and here is how the product page is supposed to look. The tabs do not load and I have also noticed that the video doesn’t load. I have gone in and updated the main menu sublevel links and they are not styling correctly either. Can you please look into since time is of the essence with this project? Thank you.Please find screenshots from the backend
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Hi hunter_ncmed,
Thank you for clarifying.
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
Best regards,
VictoriaHello Victoria,
Thanks for your response. Rikard suggested that I update the Enfold theme via FTP which solved the problem. However when I go to Enfold > Advanced Styling > Main Menu Links to change the font size of the links, and Save all changes, the animations and counters break.Furthermore, when I go into Enfold > Theme Options > Favicon and try to set the Favicon (which doesn’t seem to be working) and hit Save all changes, the animations, tabs and rollovers break again.
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Hi hunter_ncmed,
We still need access to your website to check theme options in the dashboard. I tried credentials you posted before, they do not seem to work.
Best regards,
VictoriaHi hunter_ncmed,
The prompt did not let me in again. And I do not see the WordPress credentials. We cannot check anything without logging in.
Best regards,
Victoria
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