Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 12, 2017 at 11:21 am #863352
    integraing

    Hi,
    I have a style problem for my 3 websites:
    https://amastone.com/
    https://amastone.it/
    https://www.mmgservice.it/

    With my iPad Pro 2017 10,5″, when I open a my website from a link in Gmail or Facebook app in , the style is broken (there is a mix of desktop and tablet styles). Please see screenshots below:

    Website opened directly from Safari browser (everithing ok)
    Safari Browser

    Website opened from a link in Gmail app (style broken)
    In-app browser

    Please can you help me?

    October 13, 2017 at 11:38 am #863862
    Rikard

    Hey integraing,

    I’m not sure why that would be happening, are you sure that you are not getting cached results? The ipad uses Safari as default if I’m not mistaken?

    Best regards,
    Rikard

    October 13, 2017 at 12:56 pm #863913
    integraing

    Hi,
    I tried also with cache disabled and the problem is still here. The problem is only with iPad pro 10.5” 2017, with the iPad pro 2016 there is no problem.

    Yes, the iPad uses Safari as default,

    October 16, 2017 at 6:48 am #864675
    Ismael

    Hi,

    I’m sorry but I’m not sure if we can fix this. We have had the same issue with Facebook’s in-app browser, unfortunately, we haven’t figure out what’s causing it. The app’s browser is probably missing features that major browsers normally have which is why it cannot render the page properly.

    Best regards,
    Ismael

    October 16, 2017 at 12:19 pm #864773
    integraing

    HI,
    have you the same issue also with your / other Enfold websites?

    October 19, 2017 at 3:26 am #866034
    Ismael

    Hi,

    Yes, there are users who reported the same issue before. Please note that the theme claims compatibility with major browsers such as Chrome or Firefox, in-app browsers, unfortunately is not included yet.

    Best regards,
    Ismael

    November 17, 2017 at 5:05 pm #878197
    integraing

    Hi Ismael,
    any news about this bug?

    November 21, 2017 at 2:52 am #879450
    Ismael

    Hi,

    I’m sorry but I’m still not sure what’s causing the issue. I don’t even know if it’s possible to debug the issue in an in-app browser.

    Best regards,
    Ismael

    January 10, 2018 at 9:32 am #895558
    integraing

    Hi!
    still no news, right? Am I the only one with this issue?

    January 11, 2018 at 6:32 am #895988
    Rikard

    Hi,

    Still no news unfortunately, debugging in those browsers is very difficult, since we can’t inspect the problem. Like Ismael pointed out earlier, we don’t actually support in-app browsers like these, even though we would like to of course. But the debugging part is what is stopping us as we can’t actually see what the problem is.

    Did you do any customisations to the theme at all? If so then please try to remove them to see if that problem goes away.

    Best regards,
    Rikard

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