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Viewing 14 posts - 1 through 14 (of 14 total)
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    Posts
  • January 23, 2017 at 3:27 pm #737280
    filz51

    Hi

    On our website Googles structured data testing-tool returns errors for masonry galleries. It takes the masonry content links to pictures as content URLs of Creative work. I am not sure if this is a theme-specific problem but I have no clue how to solve this

    Best regards, filz51

    January 26, 2017 at 2:20 pm #738937
    Yigit

    Hey filz51,

    Can you please post WP admin and FTP logins here privately so we can look into it?
    Also, if you are not using the latest version of the theme which is 3.8.4, please firstly update – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    January 27, 2017 at 12:20 pm #739329
    filz51

    Hi Yigit
    We use the latest Enfold version.
    The credentials you find in the private content.
    Thanks for having a look.
    Cheers, filz51

    • This reply was modified 7 years, 11 months ago by filz51.
    January 27, 2017 at 3:02 pm #739399
    Yigit

    Hi,

    FTP logins are not working for me. Can you please check them once again?

    Best regards,
    Yigit

    January 27, 2017 at 3:19 pm #739412
    filz51

    Hi Yigit
    We had this issue before. I created a new FTP-user. Lets try that one. If it is not working again, I have to create a ticket for our hosting provider.
    Best, filz51

    • This reply was modified 7 years, 11 months ago by filz51.
    January 27, 2017 at 3:44 pm #739427
    Yigit

    Hey!

    They are still not working for me unfortunately :/

    Cheers!
    Yigit

    January 28, 2017 at 6:57 pm #739733
    filz51

    Hi Yigit
    I didn’t know, that outside of Central Europe you need to access the server over SFTP, Port 5544. Please try.

    January 31, 2017 at 4:23 pm #740720
    Yigit

    Hi,

    I am located in Lithuania and still not able to access. You can see where the rest of the theme located here – http://kriesi.at/about

    Best regards,
    Yigit

    February 14, 2017 at 12:10 pm #746836
    filz51

    Hi Yigit
    I checked with our hoster. It should work one or the other way.
    Best regards, filz51

    February 16, 2017 at 4:28 pm #748022
    Yigit

    Hi,

    Unfortunately, neither worked for me. Maybe you have cPanel logins or similar where we can edit the files?

    Best regards,
    Yigit

    February 16, 2017 at 4:42 pm #748037
    filz51

    Hi Yigit

    Sorry for this. You find the credentials in the private content

    February 16, 2017 at 5:01 pm #748046
    Yigit

    Hey!

    Sorry for wasting your time. I never thought of checking through WP dashboard.
    I corrected the issue and tested on structured data testing tool and errors are now gone :)
    Please review your website now

    Cheers!
    Yigit

    February 16, 2017 at 8:00 pm #748116
    filz51

    This was a birth. Thank you Yigit.
    All best
    filz51

    February 17, 2017 at 10:42 pm #748678
    Yigit

    Hi!

    You are welcome!

    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Best regards,
    Yigit

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Viewing 14 posts - 1 through 14 (of 14 total)
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