Viewing 6 posts - 1 through 6 (of 6 total)
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  • #1405387

    hello, here

    there is some strange text in the very left bottom of the screen

    https://jetcrone.nl/wp-content/uploads/2023/04/tekst.png

    it says: G-6XF2ELT9D1

    probably something to do with the cookie banner

    how can i get rid of this?

    best regards, jelle vanhijfte

    #1405476

    Hey jeel147,

    Thank you for the inquiry.

    It seems to be the ID of an analytics script or tracker. Did you add any code in the functions.php file?

    We also noticed that the site contains an older version of the theme (4.6.3.1). Please create a site backup or a restore point, then update the theme to version 5.5 manually via FTP. You may need to toggle or temporarily disable the cache plugin and the Enfold > Performance > File Compression settings after the update.

    // https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Best regards,
    Ismael

    #1405501

    no , i dit not add any code in the functions.php file?
    can i not just remove this text somewhere? it must be sómewhere, isnt it?

    why cant i just update via the updatebutton? i see the options is now unavailable at Enfold – Theme Update? how come?

    best regards, jelle vanhijfte

    #1405628

    Hi,
    Thank you for the link to your site, I removed the code for you:
    Enfold_Support_1883.jpeg
    Since you are using a old version of the theme it only supports this format: UA-XXXXX-X
    You version 4.6.3.1 must be manually updated, then in the future you can update it with the update button.
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    #1405656

    Wow, thanks a lot Mike!
    i appreciate it very much…

    so it was the google analytics code…good to know…

    best regards , jelle
    and you can close this ticket now if you want

    • This reply was modified 1 year, 6 months ago by jeel147.
    #1405692

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘strange text left bottom screen’ is closed to new replies.