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  • July 19, 2024 at 9:43 am #1462471
    colosimoemiliano27

    HI!

    When I scroll up the website behaves strangely, it immediately goes to the next section. This bug seems to show up after the icons/flipbox section.

    Here you can see a video: https://we.tl/t-Dipipj250A

    Could you help me solve it?

    Thanks,
    Luca

    July 20, 2024 at 3:40 pm #1462554
    Mike

    Hey colosimoemiliano27,
    Thank you for your patience and your video, it looks like when you scroll you are touching the flipbox elements causing them to flip, please see the screenshot in the Private Content area. As for the page scrolling suddenly down, I’m not sure what casued this, but I can’t reproduce this on a iPhone or Android.
    It kind of looks like a swipe gesture or a link click, but I didn’t find a link around there.

    Best regards,
    Mike

    July 23, 2024 at 9:54 am #1462751
    colosimoemiliano27

    Hi Mike. In reality the problem occurs even if I don’t touch the flipbox elements, watch this video: https://drive.google.com/file/d/1rKJx0-6isI2XPGFledHKnbwcVR5JZNB-/view?usp=sharing

    The behavior is very strange because it only occurs on some devices (mainly Android with Chrome browser).

    I confirm, there are no links within the flipbox elements.

    For the moment I solved it by changing the elements from flipbox to tooltip.

    Let me know if you find the problem that triggers that abnormal behavior on the flipbox.

    Thanks,
    Luca

    July 23, 2024 at 5:54 pm #1462782
    Mike

    Hi,
    Thanks for the videos, I have asked the rest of the team if that can reproduce and have a idea for a solution, Thank you for your patience.

    Best regards,
    Mike

    March 12, 2025 at 2:01 pm #1479158
    janssen-media

    Hi,

    we have the have the same problem as the User colosimoemiliano27. Are there any temporary fixes for now we can use until this bug is fixed :)

    See dev-Link in private content.

    March 12, 2025 at 6:44 pm #1479188
    Rikard

    Hi janssen-media,

    Could you try updating the theme to the latest version (7.0) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

    March 13, 2025 at 9:41 am #1479223
    janssen-media

    Hi Rikard,

    i’ve update to 7.0 but it’s still not working. We have temporary insert the content into a Content Slider Element, for mobile view only ;-)
    I’ve also try it on another page that is currently in production by us with Enfold. Theres also jumping up on scrolling (up).

    Greetings

    March 14, 2025 at 7:21 pm #1479357
    Rikard

    Hi janssen-media,

    Please open a new thread and include WordPress admin login details in private, so that we can have a closer look at your site.

    Best regards,
    Rikard

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