Viewing 17 posts - 1 through 17 (of 17 total)
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  • April 15, 2015 at 2:38 am #428616
    Alisonala

    Hi there,

    This is not a problem if you use the long embed code but I can’t use this in the media element of a column, only the shorter share code. However, this doesn’t seem to allow me to bypass related videos, even though I’ve unticked that box on the Youtube Channel.

    Any advice would be most appreciated because I hate the idea of promoting the competitor on my site!

    Regards,

    Alison

    April 15, 2015 at 5:27 pm #429081
    Yigit

    Hey Alison!

    Please try using this plugin – https://wordpress.org/plugins/hide-youtube-related-videos/

    Regards,
    Yigit

    April 15, 2015 at 11:20 pm #429278
    Alisonala

    Thanks so much, Yigit: easy to install and works instantly.

    By the way, Kriesi send me emails of updates to Enfold but when I look on the panel within my site it tells me that there aren’t any updates available. There seems to be an inconsistency here. This happened before the previous update too, when support at Kriesi told me that one was available, yet the Enfold section in the website Dashboard indicated the contrary.

    Can you address this issue so that updates can please be done from within my website?

    Regards,

    Alison

    April 16, 2015 at 11:36 pm #429980
    Yigit

    Hi!

    You should receive updates as long as your API key is correct. Please make sure that your API key is correct once again – kriesi.at/documentation/enfold/updating-your-theme-files/
    You may need to update the theme manually this time.

    Best regards,
    Yigit

    April 18, 2015 at 12:05 am #430652
    Alisonala

    Hi Yigit

    I checked the API and it was fine. Is the latest version 3.0.8? If so, no problem, if not there’s still no update as always. I generated another API key and used that but it’s still the same.

    Any answers?

    Best regards,

    Alison

    April 20, 2015 at 6:23 am #431101
    Rikard

    Hey!

    No the latest version is 3.1.3 so something is going wrong there. Could you try updating via FTP? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Cheers!
    Rikard

    April 27, 2015 at 7:09 am #435046
    Alisonala

    Rikard,

    Although grateful for your response this does not solve the problem in the long term. Can you fix this as I keep on having to shell out money to tech support for a blip on your programme?

    Regards,

    Alison

    April 28, 2015 at 7:55 am #435833
    Ismael

    Hi!

    Please try to log out of the dashboard, remove the browser cache then login again. Or login using another browser, add the api key. Wait for an hour, the update should be visible by then.

    Cheers!
    Ismael

    May 10, 2015 at 5:25 pm #442115
    Alisonala

    Hi Rikard,

    My tech guy has taken your advice on the above and it’s still not working. Can you go into the site and fix it, please? This is costing me time and money and I’d appreciate some hands on help as there may be small blip that my tech support and I are unaware of.

    Regards,

    Alison

    May 12, 2015 at 1:48 pm #442988
    Yigit

    Hey!

    If you would like us to update the theme for you, please post FTP credentials here privately as well and upload the latest version of enfold.zip to your server and tell us where.

    Best regards,
    Yigit

    May 16, 2015 at 2:47 pm #445265
    Alisonala
    This reply has been marked as private.
    May 16, 2015 at 5:30 pm #445285
    Alisonala

    Hi there!

    OK, I’ve updated to the most recent WordPress (but not Enfold). However, my formatting options in new post composition, seem to have disappeared – the pull down menu, giving you the choice of ‘Paragraph,’ Heading 1/2/3′ etc. This actually was the case before the update as well.

    Yet another blip. I do hope the latest Enfold version puts this right.

    Please let me know.

    Best regards,

    Alison

    May 18, 2015 at 5:45 pm #445894
    Yigit

    Hey!

    WordPress login credentials are not working for me, so i could not check the second issue. Please make sure to click this highlighted button to toggle – http://i.imgur.com/TbVRvJW.png
    I updated the theme for you. Please review your website now.

    Cheers!
    Yigit

    • This reply was modified 9 years, 6 months ago by Yigit.
    May 23, 2015 at 1:50 pm #449052
    Alisonala

    Dear Yigit,

    Thanks so much for updating the theme and introducing me to the toggle bar (DUH! should have seen that!)

    I don’t want to have to run to you every time this theme needs updating so have you fixed whatever it is that’s stopping the updates show up in the Enfold section of the dashboard?

    All the best,

    Alison

    May 24, 2015 at 3:10 am #449154
    Ismael

    Hey!

    Let us know if the auto update is still not working. If you can provide us with an API key and a username, we would like to test it in the future.

    Updating the theme via FTP is pretty easy. You can actually do it yourself. It’s like dragging a file from your desktop then dropping it on a folder. Your “tech guy” should not be charging you so much for simply dropping or uploading files inside a folder. https://wiki.filezilla-project.org/Using

    Cheers!
    Ismael

    May 28, 2015 at 11:20 pm #451470
    Alisonala
    This reply has been marked as private.
    May 30, 2015 at 5:56 am #451887
    Ismael

    Hey!

    Alright. Thank you for the info. Please update this post again if a new theme patch or version is available.

    Cheers!
    Ismael

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