Viewing 27 posts - 1 through 27 (of 27 total)
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  • January 22, 2016 at 1:07 pm #569980
    WRonald

    Hi!

    At my page webinartrainer.eu (at bottom) there is a strange auto scroll functionality when clicking on the icons of the “Tour” (from Visual Composer). it hides content.

    Visual Composer support says this has nothing to do with them …

    Can I disable the auto scroll?

    Best wishes,
    Ronald

    January 22, 2016 at 2:43 pm #570085
    Andy

    Hi WRonald!

    where do you mean exactly? can’t find it? where is “Tour”? which icons? please highlight the issue using screenshots (imgur.com, dropbox).

    Best regards,
    Andy

    January 22, 2016 at 5:30 pm #570230
    WRonald

    Hi Andy,

    thank you for your fast reply!

    Here is the screenshot:
    https://www.dropbox.com/s/5miyyb47s099x05/Klicking%20Tabs%20produces%20scrolling.jpg?dl=0

    There is a strange auto scroll functionality when clicking on the icons (from Visual Composer): Content (eg the relevant icon) gets hidden. Also on mobile the autoscroll scrolls sometimes too much down.

    Visual Composer support says, this has nothing to do with them …

    What can I do?

    Best wishes,
    Ronald

    January 25, 2016 at 5:46 am #571087
    Rikard

    Hi Ronald,

    Are you using a plugin for that functionality? Our support is limited for third party plugins unfortunately but send us an admin login in private and we’ll have a close look at it.

    Best regards,
    Rikard

    January 25, 2016 at 9:50 am #571170
    WRonald

    Hi Rikard,

    thank you for your reply!

    I am a beginner, and I saw this functionality first when using “Tour” (accordion at the end of http://www.webinartrainer.eu) of Visual Composer. Visual Composer guys say, it has nothing to do with them.

    Here is your login at http://www.webinartrainer.eu/wp-login.php:
    Username: kriesi

    Thank you for helping!
    Ronald

    January 26, 2016 at 3:39 pm #572168
    WRonald

    Hi!

    Uuups, I didn’t check, that this is a public forum …

    I changed the password – see PW in private section.

    Please answer soon!

    Ronald

    January 28, 2016 at 4:34 am #573466
    Rikard

    Hi Ronald,

    Thanks for the login details, I’m not sure what to tell you other than there seems to be a compatibility issue with the theme and the plugin. Issues like these are inevitable when using themes like Enfold and we can’t be compatible with all plugins out the unfortunately. Could you find the functionality you want in an alternative plugin or maybe even build it with the theme itself instead?

    Regards,
    Rikard

    January 28, 2016 at 8:41 am #573557
    WRonald

    Hi!

    Thank you for your reply.

    You mentioned “the plugin”. Which plugin is incompatibel?

    Best wishes,
    Ronald

    January 29, 2016 at 4:31 am #574292
    Rikard

    Hi Ronald,

    Visual Composer is the plugin I’m referring to, I’m not sure why you want to use that when one of the biggest benefits of Enfold is the ALB (Advanced Layout Builder) which is more or less the same thing?

    Best regards,
    Rikard

    January 29, 2016 at 9:24 am #574382
    WRonald

    Hi Rikard,

    I am a beginner and I am glad that I learned to create pages with Visual Composer (and its addons). I don’t want to change to another page builder also because it would be a lot of work for me.

    Do you know any solution without deactivating Visual Composer? Can I do something in quick css?

    Best wishes,
    Ronald

    February 1, 2016 at 4:58 am #575519
    Ismael

    Hey!

    Please try to modify the js > avia.js file then look for this code:

    //smooth scrooling
		if($.fn.avia_smoothscroll)
		$('a[href*=#]', container).avia_smoothscroll(container);

    Remove it. Note that this will disable the smooth scroll on the entire website. Unfortunately, we can’t or don’t provide extensive support for third party plugins such as the visual composer.

    Best regards,
    Ismael

    February 2, 2016 at 11:19 am #576361
    WRonald

    Hey!

    Do you have any resource which explains step by step how and where exactly to remove the code?

    Best wishes,
    Ronald

    February 2, 2016 at 5:32 pm #576579
    Yigit

    Hey!

    Please go to wp-content/themes/enfold/js folder via FTP and find avia.js file there and make the changes Ismael mentioned above there.

    Regards,
    Yigit

    February 2, 2016 at 11:58 pm #576777
    WRonald

    Hi!

    Thanks for your help so far.

    Unfortunately I get a “Windows Script Host”-error, when trying to view and edit the file – see attachment (german):
    https://www.dropbox.com/s/89mabxydaegxwdg/Clipboard01.jpg?dl=0 (no account required)

    I tried it on two different win7 installations with the same result.

    Can you help?

    February 4, 2016 at 4:14 am #577522
    Ismael

    Hey!

    Please post the FTP details here. We’ll check it for you.

    Best regards,
    Ismael

    February 4, 2016 at 9:17 am #577650
    WRonald

    see private section.

    February 4, 2016 at 1:01 pm #577739
    Vinay

    Hey!

    We are working on your ticket please wait while we update the results here soon.

    Please check the website now we have commented the required js as stated above by Ismale and the page don’t scroll now when you click on tabs.

    Regards,
    Vinay Kashyap

    • This reply was modified 8 years, 9 months ago by Vinay.
    February 4, 2016 at 4:23 pm #577829
    WRonald

    Hi!

    Cool it works!

    Will these changes get lost after an update?

    Best wishes,
    Ronald

    February 4, 2016 at 6:58 pm #577990
    Vinay

    Hey!

    Not if you are using a child theme if not please create a child theme so all your custom code and changes remain intact when you update the theme.

    Please check this link for more info http://kriesi.at/documentation/enfold/using-a-child-theme/

    Regards,
    Vinay Kashyap

    February 19, 2016 at 6:02 pm #586204
    WRonald

    Hi Vinay,

    I followed step by step of the instructions and now my site looks completely different.

    In the last sentence of …
    http://kriesi.at/documentation/enfold/using-a-child-theme/
    … it is said that I have to re-set my options manually? Unfortunately I don’t know, how to do that – I have no documentation about all the changes done before and not really the competencies to do these changes!

    I thought after installing the child-theme everything will be the same like before… what to do now?

    Can you find a way, that I have a child-theme AND the same website-look like before? in the private data section of 4.2.2016 you find my login-details.

    Ronald

    February 22, 2016 at 8:40 am #586952
    Ismael

    Hey!

    After the child theme activation, go to the Import / Export panel then import the parent theme options.

    Best regards,
    Ismael

    February 22, 2016 at 9:15 am #586974
    WRonald

    Hi Ismael,

    thanks for your reply.

    I “imported parent theme settings” already “successfully”, but still have wrong colours, fonts, etc.

    Can you help?

    Best wishes,
    Ronald

    • This reply was modified 8 years, 9 months ago by WRonald.
    February 23, 2016 at 9:06 am #587585
    Rikard

    Hi,

    Simply toggling a few settings and then saving again should help and your settings should have effect, please try that and let us know if it works or not.

    Thanks,
    Rikard

    February 23, 2016 at 10:57 am #587617
    WRonald

    Hi!

    I toggeled a few settings and saved in between, but it didn’t help. At least text-design and colours are different compared to the situation I had before creating the child-theme.

    Please help!

    Best wishes,
    Ronald

    February 25, 2016 at 8:29 am #588803
    Ismael

    Hi!

    What happens when you switch back to the parent theme? Do you see the correct theme options? If yes, go to the parent theme’s import / export panel then export the theme options. Activate the child theme, go to the same panel then import the theme settings back.

    Best regards,
    Ismael

    February 25, 2016 at 4:41 pm #589236
    WRonald

    Hi!

    Thank you for your response.

    In the meantime (withour changing anything) it looks good again.

    Thank you for your support!
    Ronald

    February 29, 2016 at 5:26 pm #590974
    Andy

    Hey!

    glad we could help. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Regards,
    Andy

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