Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • August 29, 2019 at 6:29 pm #1132042
    April Felker
    Guest

    Hi There,

    I had a thread starting but seems like the topic has been closed. I would post on the regular forum but login simply doesn’t work for me – the password is correct and I have tried 3 browsers but it just doesn’t log in.

    I have recently updated to the most recent theme and having one issue. My portfolio landing page, called projects for me doesn’t bring up anything to edit when i try to edit – the page is just blank. It is displaying fine I just can’t make any changes to it. Can you look into this for me?

    Thanks,
    `april

    August 29, 2019 at 8:15 pm #1132069
    Victoria

    Hey April Felker,

    For technical support please register here kriesi.at/support/register with your item purchase code .

    Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.

    Example: https://kriesi.at/support/enfold

    Scroll to the bottom of the page to open a new ticket.

    Best regards,
    Victoria

    August 29, 2019 at 11:32 pm #1132134
    April Felker
    Guest

    I have been registered for a long time but login doesn’t work for me so this is the only place i can submit questions.

    Login has been reset but doesn’t work for me with any browser.

    Please if you can forward the query to Yigit or Rikard who were helping me recently.

    thanks,
    `april

    August 30, 2019 at 9:12 am #1132200
    Yigit

    Hey,

    We have reset your forum account. Please see private content field below :)

    Best regards,
    Yigit

    August 30, 2019 at 12:33 pm #1132295
    April Felker
    Guest
    This reply has been marked as private.
    August 30, 2019 at 2:31 pm #1132310
    Yigit

    Hi,

    I tried logging in using your username and that did not work but i tried to login with your email and that worked. Could you please try resetting your password here – https://kriesi.at/support/register/?action=lost_pw

    Your website still does not load on my end. I am getting

    This site can’t be reached *your domain here* took too long to respond.

    – We have released Enfold 4.6 yesterday. If that is not the version you have updated, please update to that one – https://kriesi.at/documentation/enfold/theme-update/
    – If you are using the latest version, please try de-activating all active plugins and check if that helps.
    – Which editor are you using? Please go to Enfold theme options and choose to use “classic WP editor” and check if that makes any difference.

    Best regards,
    Yigit

    September 2, 2019 at 4:40 pm #1133057
    April Felker
    Guest
    This reply has been marked as private.
    September 3, 2019 at 12:45 pm #1133342
    Yigit

    Hi!

    I am not sure why it does not load on my end. Is your website publicly accessible?

    In the meantime, i updated your account password to the one you requested.

    Best regards,
    Yigit

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.