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Kind greetings,
Our State dropdown doesn’t pre populate anymore. All other fields load correctly from the user’s profile except state. Any ideas what it could be?
Kind regards!
KJHey KJ,
I tried to click through until the checkout, and the dropdown for the State is populated. I was able to enter my details. Do you still need help with this? What page are you having this problem with? :)
Best regards,
SarahHi Sarah,
Thank you for checking it out. The issue is that it is is not pre-populated with the users correct state. When they are signed in, all the other fields load correctly from the user profile but not the state. I do still need help please.
Hi! I can’t seem to replicate this. I’ve created an account for myself and answered the fields in both Billing Address. My State still appears on both, and also when I go to Checkout.
I’ll ask someone else from the team to try and replicate this.
Best regards,
SarahHi KJ,
Have you tried disabling then enabling your plugins? Sometimes there are plugin conflict and this is what causes the problems. To make check for this, we ask customers to disable all the plugins, then enable them one by one to see if any of the plugins conflict with the theme of with other plugins. Can you try that?
Best regards,
Sarah
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