Viewing 16 posts - 1 through 16 (of 16 total)
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  • January 29, 2023 at 12:50 pm #1395798
    wils_wp

    Hallo Support,
    seit WordPress 6.11 und Enfold 5.3.1.1 wird die Startseite/Homeseite in meiner Website Folktreff-Konstanz.de nicht mehr angezeigt. Es erscheint nur
    https://folktreff-konstanz.de und Vor folktreff… noch das WordPress Icon. Darunter gibt es nur ein leere weiße Fläche. Alle anderen Seiten der Website haben kein Problem.
    Ich hab jetzt fast eine Woche lang alles versucht, aber die Homeseite startet nicht. Das einzigste was manchmal geht, ist, dass die Seite beim bearbeiten mit dem Erweiterter Layout Architekt erscheint. Danach nicht mehr.

    • This topic was modified 1 year, 10 months ago by wils_wp.
    January 29, 2023 at 2:01 pm #1395807
    Mike

    Hey Klaus,
    Please include FTP access in the Private Content area so we can examine further.

    Best regards,
    Mike

    January 29, 2023 at 3:42 pm #1395814
    wils_wp
    This reply has been marked as private.
    January 29, 2023 at 11:17 pm #1395857
    Mike

    Hi,
    Thanks for the FTP access but I don’t see anything that might cause this, perhaps one of the WordPress files is corrupt, does your server have a backup of when the site was working that you can roll back to? Most servers make automatic backups monthly.

    Best regards,
    Mike

    January 30, 2023 at 8:59 am #1395867
    wils_wp
    This reply has been marked as private.
    January 30, 2023 at 5:59 pm #1395937
    Yigit

    Hi,

    Your website does not load on my end at the moment.

    Please contact your hosting provider and ask them for server error logs. Also, please have them run a security check on your website.

    Best regards,
    Yigit

    January 30, 2023 at 6:14 pm #1395940
    wils_wp
    This reply has been marked as private.
    January 30, 2023 at 6:23 pm #1395945
    Yigit

    Hey Klaus,

    Currently, I am not able to connect to this page either. Have you tried contacting your hosting provider?

    Cheers!
    Yigit

    January 30, 2023 at 6:43 pm #1395951
    wils_wp
    This reply has been marked as private.
    January 30, 2023 at 6:59 pm #1395954
    wils_wp
    This reply has been marked as private.
    January 30, 2023 at 7:33 pm #1395959
    wils_wp
    This reply has been marked as private.
    February 4, 2023 at 12:41 am #1396621
    Mike

    Hi,
    This is very strange, from your error log above the /index.php file can’t be found:

    [Mon Jan 30 17:54:33 2023] [error] [client 78.60.200.13:39562] script ‘/home/www/Folktreff_KN/index.php’ not found or unable to stat
[Mon Jan 30 17:54:34 2023] [error] [client 78.60.200.13:39574] AH01276: Cannot serve directory /home/www/Folktreff_KN/: No matching DirectoryIndex (index.html,index.cgi,index.php,index.php5,default.html,default.htm,index.htm,index.shtml,index.wml,index.html,index.htm,index.php) found, and server-generated directory index forbidden by Options directive

    but via FTP we see the /index.php file I don’t know why your server is giving this error.
    Your webhost provider didn’t see this error?

    Best regards,
    Mike

    February 5, 2023 at 8:23 pm #1396784
    wils_wp
    This reply has been marked as private.
    February 5, 2023 at 8:58 pm #1396792
    Mike

    Hi,
    Glad to hear that you have this sorted out, I don’t know what the server ‘LimitInternalRecursion’ is, but since you said that you made changes to the 404 page options I would guess the option was set to something and in your experiment you unset it, this is a guess.
    Unless there is anything else we can assist with on this issue, shall we close this then?

    Best regards,
    Mike

    February 5, 2023 at 10:22 pm #1396808
    wils_wp
    This reply has been marked as private.
    February 5, 2023 at 10:40 pm #1396811
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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