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  • November 3, 2016 at 3:02 pm #707756
    punktfuenf

    On one of my pages, since some time, it is impossible to activate the standard text editor in the standard view of any content element, page, post, etc. If I do enter the Avia Builder, everything is fine, but outside of it, I currently have only access to the Visual Editor. I already tried to deactivate all the plugins, but to no effect.

    Text Editor not functioning

    Does anyone have an idea, how I can proceed?

    November 4, 2016 at 7:10 am #708051
    Rikard

    Hey punktfuenf,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    November 7, 2016 at 7:21 pm #709437
    punktfuenf

    Hello,

    sorry for the late reply: I added the login and url in the private content section. The problem still persist.

    November 7, 2016 at 11:38 pm #709550
    Vinay

    Hi,

    Please enable debug mode to view the shortcode in the default editor.

    kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Let us knwo if this helps :)

    Best regards,
    Vinay

    November 7, 2016 at 11:43 pm #709553
    punktfuenf

    No, this doesn’t help: It provides a text input field below the Avia Editor, but the problem persists, when writing a blog post in the standard editor, when I’m not using Avia.

    • This reply was modified 8 years ago by punktfuenf.
    November 9, 2016 at 5:57 am #710037
    Rikard

    Hi,

    Thanks for the info, what what specific page is the problem occuring?

    Best regards,
    Rikard

    November 9, 2016 at 1:40 pm #710207
    punktfuenf

    The problem occurs on every editing page in the backend, when creating or editing a post, a page or anything else with the standard WordPress editor. As soon as i change to Avia, all is fine, but especially with posts, Avia is not always the best way to go.

    Best regards,
    Martin

    November 10, 2016 at 5:30 am #710532
    Rikard

    Hi Martin,

    Thanks for the info, I’m getting the same results on my end. There are a couple of error messages on the backend when editing a page:

    Uncaught TypeError: $.avia_utilities.supports is not a function(…)
    tinymce.min.js?ver=4401-20160726:11 Uncaught TypeError: Cannot read property ‘body’ of undefined(…)
    tinymce.min.js?ver=4401-20160726:11 Uncaught TypeError: Cannot read property ‘body’ of undefined(…)

    Something seems to be going wrong with TinyMCE. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Make sure to keep proper backups of your site before attempting this though in case anything should go wrong.

    Best regards,
    Rikard

    December 15, 2016 at 10:35 pm #725048
    Guenni007

    i have the same since 3.8.x (in my case 3.8.4)
    i allways update via ftp and work with child-themes so i can do a complete Update ( delete enfold folder and upload the new one)

    same here on standard editor no text mode to activate.

    December 15, 2016 at 10:49 pm #725052
    Yigit

    Hey!

    Please make sure that you are using Enfold 3.8.4 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache – http://wiki.scratch.mit.edu/wiki/Hard_Refresh


    @guenni007     If that still does not help, please start a new thread and attach temporary admin logins and FTP logins in private content field so we can look into it.

    Regards,
    Yigit

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