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  • February 5, 2018 at 1:01 am #907628
    Mersey113

    I updated my site on 1/29/18 saving it after the update (I believe). When trying to add new pages to my site, after saving each item, it disappeared. I would re-enter the content, and it would be deleted again. This happened repeated times, so I deleted the page and started again, with the same results. This continually happened on Safari and Chrome. Now when I try and save anything in Enfold, I get the pop up Saving didn’t work, try again. When I go to the page I was working on (Artist Books), I get a continual spinning wheel, which has been spinning out of control for a week. The tech person I am working with had the same results on a different computer.
    I have tried updating manually my word press site, updating Safari, clearing the cache on Safari and I keep getting Saving didn’t work, and on the specific page, the spinning wheel.
    Please help me!
    Merrill Shatzman (Email address hidden if logged out)

    February 5, 2018 at 5:31 am #907706
    Nikko

    Hey Mersey113,

    Thanks for providing admin access, I have checked your site and I see some errors in the console including:

    Failed to load resource: the server responded with a status of 500 (Internal Server Error)

    Can you give us ftp access also? so we can check further.

    Best regards,
    Nikko

    February 5, 2018 at 5:06 pm #908101
    Mersey113
    This reply has been marked as private.
    February 6, 2018 at 3:19 am #908315
    Nikko

    Hi,

    I checked it however I can’t connect, here is what I get when trying to connect (screenshot in private content).

    Best regards,
    Nikko

    February 7, 2018 at 5:24 pm #909314
    Mersey113

    Hi Nikko,

    Will this config file work?

    Thanks,

    Merrill (cc: Hannah)

    February 7, 2018 at 5:32 pm #909321
    Nikko

    Hi,

    Thanks for providing the config file, I imported it and used the password you gave (private content), this is the error I get:

    Response:	530 Login authentication failed

    Best regards,
    Nikko

    February 8, 2018 at 5:13 am #909567
    Mersey113

    Hi Nikko,

    I’m sorry about that. I’ve updated the config file & credentials. See private content.

    All best,

    Hannah

    February 8, 2018 at 9:59 am #909647
    Nikko

    Hi,

    Thanks, the username in the config file is wrong but the one you posted in private content is right, and encryption should be Only Use Plain FTP and ftp works fine :)

    I have found out that you are still using php 5.4.45, Enfold requires atleast php 5.6.3, I would suggest that or 7.0. Hope this helps :)

    Best regards,
    Nikko

    • This reply was modified 6 years, 10 months ago by Nikko.
    February 8, 2018 at 3:39 pm #909806
    Mersey113

    That did it. Thanks so much!

    Hannah & Merrill

    February 8, 2018 at 5:12 pm #909849
    Nikko

    Hi Hannah & Merrill,

    Glad that we could help. Thanks for using Enfold :)

    Best regards,
    Nikko

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  • The topic ‘Spinning Wheel stops me from doing anything’ is closed to new replies.