Tagged: 

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • May 18, 2016 at 4:53 pm #634649
    gregdickson

    Hi

    We’re in the process of moving servers and have migrated the site and everything seems to be working.

    I updated wordpress and enfold on the new server and this is when things started to go wrong.

    I’m only getting the spinning wheel on random pages
    I’ve followed the tips on this page https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/
    I’ve even rolled back WordPress and enfold to mirror the old server and I’m still spinning.

    I am viewing and editing the site on the new server off an IP address. xxx.xx.xxx.xxx/~sitename would this cause an issue?

    thanks

    Greg

    May 18, 2016 at 5:40 pm #634675
    mmsdev

    To add to this (I am working with Greg above) all plugins are deactivated. Does not help.

    May 18, 2016 at 6:07 pm #634695
    mmsdev

    Please have a look inside

    • This reply was modified 8 years, 7 months ago by mmsdev.
    May 19, 2016 at 7:50 am #635015
    Rikard

    Hi,

    I tried both of the login credentials you posted and none of them are working, could you check please?

    Best regards,
    Rikard

    May 19, 2016 at 9:17 am #635062
    gregdickson

    Updated Login

    May 19, 2016 at 10:09 am #635089
    mmsdev

    Users work

    May 19, 2016 at 11:29 pm #635600
    mmsdev

    Any Support?

    May 20, 2016 at 5:25 am #635697
    Ismael

    Hi,

    Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    We’re getting the following errors when try to access the dashboard. Please contact your hosting provider:

    Your connection is not private

Attackers might be trying to steal your information from 198.89.121.150 (for example, passwords, messages or credit cards). NET::ERR_CERT_AUTHORITY_INVALID
 Automatically report details of possible security incidents to Google. Privacy policy

    Best regards,
    Ismael

    May 20, 2016 at 8:46 am #635772
    gregdickson

    Hi I’ll Ask MMSdev to stop bumping

    Just enter the site without the https or click advanced and then proceed. It’s just a self-cert ssl. We’ve not added to the site as we’re on a demo until we sort the issues with enfold.

    Thanks

    Greg

    May 23, 2016 at 4:11 am #636500
    Rikard

    Hi Greg,

    Thanks for the details, they’re working now. First off, could you please try following this document to see if any of the steps help please? http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    Best regards,
    Rikard

    May 23, 2016 at 1:28 pm #636752
    gregdickson

    Hi Rikard

    Clear your browser cache and restart – Guide to clearing your browser cache
    Tried this still same problem

    Try a different browser to verify if you are getting cached results or not – preferably a browser you have never used to log into the WordPress installation in question with before. If it works as expected in this browser, then you are getting cached results in the first one

    Used a VPN (windows) still spinning

    Disable all plugins to see if there is a conflict with any of them – if there is a conflict, you can reactivate them one by one to find out which one is causing the problem

    I mentioned in a earlier post that this was done.

    If none of the above should work, then try to overwrite your theme files with a fresh copy from your Themeforest account – Please make sure to properly back your site up prior to attempting this. Refer to this guide for further instruction on updating via FTP.

    I’ve also done this and no change

    Whats Next?

    May 23, 2016 at 9:13 pm #637069
    mmsdev

    Ok to add to the issue:

    So to get on with building the site while waiting for ideas: I thought i would just copy the spinning pages information from our live site over to the demo site I followed the documentation- Turning on debug mode and copying the info over as per below.

    There’s no import/export function at the moment. You can use a tool like: WP MIGRATE DB to clone the entire database (including the templates) or you can activate the debug mode: https://kriesi.at/support/topic/conditional-shortcode-around-layout-objects#post-138555 and copy the template content from the “debug window” into the TinyMCE editor field (html mode) of the other website/page.

    Copied it over and added it to a brand new page>press save and again just get a spinning wheel. On the front end its copied over but looks a bit messed up.

    I used the exact copied page information into another live enfold site i have thats working and saved the page there and that works fine, page loads in admin and all the advanced elements are perfect and the front end page also is a direct copy of the site i took it from..

    However this demo site gives a spinning wheel.

    We have tried everything you guys have suggested and now this too, nothings work.. Any ideas are welcome

    Many thanks

    May 24, 2016 at 1:22 pm #637441
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    May 24, 2016 at 10:32 pm #637769
    mmsdev

    @Andy..

    Im not you guys are reading the thread?.. We have already done all this see above..

    May 26, 2016 at 5:02 pm #638821
    Andy

    Hi,

    I tried to login, but does not work. I see this:

    View post on imgur.com

    Please check and let us know when we can login.

    Best regards,
    Andy

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)
  • You must be logged in to reply to this topic.