Viewing 7 posts - 1 through 7 (of 7 total)
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  • December 14, 2023 at 2:29 am #1428042
    web4698

    My site has a spinning wheel when in the editor. I have followed all your recommendations.

    December 14, 2023 at 6:23 am #1428055
    Ismael

    Hey web4698,

    Thank you for the inquiry.

    We tried to log in to the site but the security plugin (Sucuri) blocked our access. Could you temporarily disable the plugin so that we can access the site?

    Best regards,
    Ismael

    December 21, 2023 at 8:00 pm #1428692
    web4698
    This reply has been marked as private.
    December 22, 2023 at 2:23 am #1428711
    web4698
    This reply has been marked as private.
    December 22, 2023 at 5:57 am #1428719
    Ismael

    Hi,

    Thank you for the update.

    The Advance Layout Builder (ALB) seems to be loading correctly when we checked the Home page. We provided a screenshot in the private field. In which page can we reproduce the issue?

    Best regards,
    Ismael

    December 27, 2023 at 6:19 am #1428899
    web4698
    This reply has been marked as private.
    December 30, 2023 at 2:06 pm #1429019
    Mike

    Hi,
    Thank you for your patience, I checked the page that you linked to and found that it is getting a 403 Forbidden error on admin-ajax.php
    I’m not sure why your serving is responding with a Forbidden error, perhaps your file permissions are wrong or your server is using Mod Security and is creating a false positive?
    Try checking your server log for clues, earlier I see that you were using Sucuri to block access, try disabling your server cache and check if you are using Mod Security.

    Best regards,
    Mike

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