Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 24, 2023 at 10:28 am #1420168
    ppi37

    Hello support,
    For some time now, I can no longer use the space bar in a special heading.
    To troubleshoot, I enter the text I want into a text editor and then paste it into the special heading.

    I searched and found the cause of the problem.
    If I deactivate the spectra plugin, I can use space bar again

    Is it possible to have a fix?
    I absolutely need the spectra plugin (which is normally, according to its publisher, compatible with all themes).

    My configuration (with the latest versions):
    WP 6.3.1
    ENFOLD 5.6.6
    SPECTRA 2.7.10

    Thanks in advance

    September 24, 2023 at 12:30 pm #1420172
    Rikard

    Hey ppi37,

    We have no resources to debug third party plugins unfortunately. Could you try reaching out to their support for further help please? You might be able to find an alternative plugin as well.

    Also please check so that the conflict or problem is not caused by another plugin, you can do that by having the plugin in question as the only active plugin.

    Best regards,
    Rikard

    September 24, 2023 at 12:39 pm #1420177
    ppi37

    Hello Rickard,
    I posted in the spectra plugin support, and I am waiting…
    Thanks

    September 24, 2023 at 1:06 pm #1420179
    Mike

    Hi,
    Glad to hear that you have sorted out the conflict, shall we close this thread then?

    Best regards,
    Mike

    September 24, 2023 at 1:38 pm #1420181
    ppi37

    Hi Mike,
    I just had the spectra support feedback.
    And they tells to contact the enfold theme support.
    So I am stuck!

    Thanks

    September 24, 2023 at 3:36 pm #1420189
    Rikard

    Hi,

    We can have a look at your site if you post admin WordPress login details in private. But if we can’t find any obvious cause for this, then we can’t help you out further unfortunately.

    Did you try looking for an alternative?

    Best regards,
    Rikard

    September 24, 2023 at 5:14 pm #1420197
    ppi37

    Hi Rikard,
    here is an admin login for ma TEST site.

    I need the SPECTRA plugin to design the content of the Simple job posts.

    Thanks

    September 25, 2023 at 6:50 am #1420223
    Ismael

    Hi,

    Thank you for the info.

    We are not sure why the issue occurs, and it appears to affect all input fields, not just the Special Heading element. We couldn’t find any specific errors or issues. Unfortunately, we will not be able to provide support for plugin-related issues and since the theme includes its own Advanced Layout Builder (ALB), we recommend disabling the plugin and using the default builder instead.

    We apologize for any inconvenience caused. If you have any other questions or require assistance with any other aspects of the theme, please don’t hesitate to reach out.

    Best regards,
    Ismael

    September 25, 2023 at 5:39 pm #1420313
    ppi37

    Hello,
    and thanks for watching Ismael.

    Indeed the problem is on all the input fields.
    Fortunately there is the paliative solution of copying and pasting text with spaces from a basic text editor.

    after relaunching, SPECTRA support told me that they would look.

    But I need a plugin in addition to gutenberg, because to add content and format job offers from the Simple Job Board plugin, we cannot use ALB from ENFOLD. So I use SPECTRA plugin which, apart from this problem, is a really nice plugin to use

    Here’s the situation, if it can help someone with the same problem.

    Thanks

    September 26, 2023 at 4:57 am #1420349
    Ismael

    Hi,

    But I need a plugin in addition to gutenberg, because to add content and format job offers from the Simple Job Board plugin

    Yes, we understand your situation. However, please note that integrating and ensuring compatibility between third-party plugins and the theme is not covered by the scope of our support. We recommend keeping in touch with the plugin developers for further assistance. We’ll keep this thread open for any future updates.

    Best regards,
    Ismael

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