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  • #1231120

    Hi, Im using a full screen slider, I have the sound playing, muted, autoplayed, when I click the unmute icon, the sound will unmute, but the volume does not increase. I was looking for some help as to why the volume doesn’t go up.

    Thank you

    #1231946

    Hey dvalansi,

    Sorry for the late reply. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1233365
    This reply has been marked as private.
    #1233904

    Hi,

    Thank you for the update.

    This is actually an issue with the media element (mejs) player script. We can fix it by editing the mejs file directly but it’s not recommended. What we can do instead is add a custom audio toggle inside the slider as shown in the following thread.

    // https://kriesi.at/support/topic/video-controls-dont-show-up-on-full-width-slider/#post-1232199

    You have to add the script and the css code to create a custom-mute button inside the slider. Demo can be found here:

    // https://webers-testseite.de/mute-unmute-video-slide/

    Best regards,
    Ismael

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