Viewing 8 posts - 1 through 8 (of 8 total)
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  • #688619

    Why is the sorting of the realtime search results different then the sorting of the search result page? I know, a rather small issue, but still the customer asked for it

    #688785

    Hi Michael!

    As I said to the other topics, we do not do such customisations.
    As your customer reuest them, feel free to hire someone who will be able to help you with such issues.

    Thanks a lot for your understanding

    Cheers!
    Basilis

    #689082

    Basilis,

    I am calling bullshit on that one now. It took you a mere 2 minutes to answer 3 of my tickets, so you didn’t even read them. Your answer to this ticket makes it very clear, that you have been too lazy to read and understand the question. Because that’s what it was, a question and not a request. I don’t want any customisation here, I am pointing to an irregularity in behaviour. And you should be interested in that, as it is your job to find such irregularities, confirm them and report them to your boss @Kriesi, if they turn out to be of interest to others too.

    But you didn’t even get that. So let me put my question in very simple words:

    When you search for something, the search widget displays realtime results while you are typing. It displays some results in the order result A, result B, result C. Then you hit enter. The Enfold search result page opens. You see the results ain a different order, e.g. result A, result C, result B. Why ist that.

    This is not correct. Call it a bug, call it whatever you like. But I haven’t asked for customisation , so don’t call it that to get it out of the way. As I have writtten, it a rather small issue. But if you don’t even bother to understand it in oder to weigh it’s importance and report it or tell me that it’s to small of an issue to be reported, then your are wasting your time and mine here.

    #689835

    Hey!

    I am sorry you feel that way.
    I have honestly spend time to read your tickets and I can for sure tell you that they need time to be done and they are not simple customisations ( you also seen that on the ticket that Yigit Helped you ).
    The results, to be like that needs time and there is no easy way to handle it.

    If you need to have it fixed as per your client request, you have to either hire a freelance, or open a feature request cause right now it is not a BUG or a problem that many users have asked.

    We do respect all of the requests and support tickets, again I appologise if I made you felt by anyway harmed.

    Best regards,
    Basilis

    #690194

    Yeah, right. You answered the last ticket before mine at 8:56 and my 3 tickets between 8:57 and 8.59. As I said, this is exactly 2 minutes.

    And instead of definding your poorly done support job now, how about going back to topic and thinking about my question for a minute? At least try to understand it. Again, I am not asking for any changes or any customization. I am pointing to the fact, that there is something not right with the sorting of the search results and I want to know why. No customizaton necessary to answer that question, only understanding.

    #691885

    Hi!

    Sorry for the late reply and the confusion!
    We have informed our devs about it and it will be looked into.

    Best regards,
    Yigit

    #692219

    Thanks Yigit!

    #692237

    Hey!

    You are welcome!
    I am marking this thread as resolved. As i mentioned, we have informed our devs.
    Please feel free to start a new thread if you have any questions or issues :)

    Cheers!
    Yigit

Viewing 8 posts - 1 through 8 (of 8 total)
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