Viewing 17 posts - 1 through 17 (of 17 total)
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    Posts
  • July 19, 2017 at 12:42 am #823551
    avillafoto

    I monitor my visitors through smartlook, sometimes the theme does not load correctly and shows them the mode for mobile, it does with pc and mac, with firefox, chrome, safari …
    Even sometimes checking the web also happens to me.
    I put a screenshot to you

    screenshot

    • This topic was modified 7 years, 5 months ago by avillafoto.
    July 19, 2017 at 10:46 am #823832
    Victoria

    Hey avillafoto,

    This does not look like Enfold. Which theme is that?

    Best regards,
    Victoria

    July 20, 2017 at 8:06 am #824409
    avillafoto

    It is Enfold, trust me.

    July 20, 2017 at 12:46 pm #824538
    Sarah

    Hello there,

    We checked the code in the link provided, but it does not look like Enfold or the Avia Framework. Is it in another URL, perhaps? Can you give us temporary admin access so we can check?

    Best regards,
    Sarah

    July 20, 2017 at 1:59 pm #824592
    avillafoto
    This reply has been marked as private.
    July 21, 2017 at 5:15 am #824960
    Rikard

    Hi,

    Thanks for that, did you try clearing the cache from your caching plugin?

    Best regards,
    Rikard

    July 21, 2017 at 8:00 am #825021
    avillafoto

    Yes, I did.

    July 22, 2017 at 5:39 am #826748
    Rikard

    Hi,

    Ok, thanks for that. Have you done any changes to any of the theme files? If so then please try to remove them to see if that helps. Also try to deactivate all plugins so see if any of them is causing the problem.

    Best regards,
    Rikard

    July 22, 2017 at 8:25 am #826830
    avillafoto

    No, I didn’t changed any file. I tried to deactivate plugins but the problems continues….

    July 24, 2017 at 11:27 am #828965
    avillafoto

    Hello Sara, could you access the administration of the page with the data that I sent you? Have you been able to check what happens?
    Thank you

    July 25, 2017 at 10:16 pm #829824
    Basilis

    Hi,

    That is not Enfold theme on mobile, it seems to be the WordPress Jetpack mobile theme.

    Best regards,
    Basilis

    July 25, 2017 at 10:21 pm #829825
    avillafoto

    I dont’n know, but I’ve disabled the “mobile optimization” in Jetpack just now.

    July 26, 2017 at 5:19 am #829934
    Vinay

    Hi,

    We checked your site and the site loads as it should without any issue.

    I have come across the screenshot you provided us and it is due to a mobile optimization plugin. For testing purpose please deactivate all the active plugins and clear the cache it should load fine for you. You can then activate one plugin at a time to see which one is causing a conflict.

    Best regards,
    Vinay

    August 7, 2017 at 11:34 am #835305
    avillafoto

    It is solved.
    I disabled the “mobile theme” on jetpack and clean the cache on the “total cache” plugin.

    SOLVED, THANKS!!!

    • This reply was modified 7 years, 4 months ago by avillafoto.
    August 8, 2017 at 6:26 am #835695
    Rikard

    Hi,

    Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    August 8, 2017 at 9:02 am #835741
    avillafoto

    Yes, you can close it.
    Thanks a lot.

    August 8, 2017 at 7:03 pm #836014
    Sarah

    Great! We’ll close this topic now. For any other questions or issues, feel free to post them here on the forum and we will do our best to assist you.

    For your information, you can also take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/

    We’d also appreciate it if you can take a moment to review our theme if you haven’t already. https://themeforest.net/downloads

    Thank you for using Enfold.
    Cheers!
    Sarah

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Viewing 17 posts - 1 through 17 (of 17 total)
  • The topic ‘Sometimes in pc or mac it shows the "mobile" mode’ is closed to new replies.