Some products do not display on woocommerce (error 504) - Support

Viewing 12 posts - 1 through 12 (of 12 total)

Author

Posts
March 27, 2018 at 5:49 pm #933781

enfmaint
Participant

Hello,

I have a problem with my Enfold theme.

Some products on woocommerce are no longer displayed.

After a long loading time an error 500 appears on some products only.

After long research, by disabling the theme Enfold, the products are displayed on another theme.

PHP version : 7.0

What is the problem ?

Tks

March 28, 2018 at 10:28 am #934093

Victoria
Inactive Moderator

Hey enfmaint,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Can you please check server log for error?

Best regards,
Victoria

March 28, 2018 at 11:02 am #934116

enfmaint
Participant

Hi,

Yes.

The product page opens but does not appear and the page continues to load

Tks

March 28, 2018 at 12:15 pm #934195

Victoria
Inactive Moderator

Hi enfmaint,

Can you please check server log for error?
Here is how to find it:http://snapcreek.com/blog/wordpress-error-log-friend/

Best regards,
Victoria

March 28, 2018 at 4:32 pm #934393
enfmaint
Participant
hi,

here is server log for error.

Tks

Ps :
I disabled all plugins but it did not work. When I activate another theme, it works.
- This reply was modified 7 years, 2 months ago by Basilis.
March 29, 2018 at 6:01 pm #934933

enfmaint
Participant

?

March 29, 2018 at 10:37 pm #935020

Basilis
Inactive Moderator

Hi,

I removed all the debug log from the comments.
Please check your web site memory limit, the issue seems to be there.

Best regards,
Basilis

March 30, 2018 at 11:20 am #935249

enfmaint
Participant

Hi,

I already increased the memory to 256MB, it did not solve the problem.

I changed the version of PHP,

I changed the header.php

but all that did not work.

Thank you for finding a solution as soon as possible, customers can not order products.

Best regards.

April 1, 2018 at 11:34 am #935750

enfmaint
Participant

???

April 2, 2018 at 4:12 am #935880

Ismael
Moderator

Hi,

Did you add the product purchase button element in the product pages? The following thread might help.

// https://kriesi.at/support/topic/avia-editor-product-purchase-button-crash-the-page-at-variable-products/#post-927017

Best regards,
Ismael

April 2, 2018 at 12:44 pm #936035

enfmaint
Participant

hi,

It works now, thanks a lot !

Best regards.

April 2, 2018 at 1:40 pm #936081

Rikard
Keymaster

Hi,

Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

Best regards,
Rikard
Author

Posts

Viewing 12 posts - 1 through 12 (of 12 total)

You must be logged in to reply to this topic.