Viewing 10 posts - 1 through 10 (of 10 total)
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  • February 10, 2020 at 9:56 pm #1183286
    Lexa_Dryke

    Hi there,
    I have an issu close from the one explained here :
    https://kriesi.at/support/topic/product-images-not-appearing-on-safari/

    I’m running last wp version, last woo commerce and enfold 4.7.2
    Some images from product gallery or gallery (when using Lightbox) do not load on safari, and only on safari.
    If I change them, they will load, but after a while, they won’t load anymore.
    Your help is welcome.
    Best
    Lex

    February 11, 2020 at 2:46 pm #1183514
    Victoria

    Hey Lexa_Dryke,

    Could you please clear the cache, check again and get back to us.

    Best regards,
    Victoria

    February 11, 2020 at 4:00 pm #1183566
    Lexa_Dryke

    Hi Victoria,
    Thx for your feedback.
    I know your time is precious, so I’ve doubled check before contacting you.
    So yes I have clear safari’s cache on both computers I use, and clear the cache of wp.
    And I still get the error I’ve described. Same on mobile with safari.
    You will find a link in private content to see what I see…
    Thx again for your help
    Best
    Lex

    February 14, 2020 at 12:17 am #1184349
    Lexa_Dryke

    Hi there,
    A feedback would be nice… I still have my problem…
    Thx
    Best
    Lex

    February 15, 2020 at 7:27 pm #1184801
    Lexa_Dryke

    Hi there,
    There was a time when Enfold used to be the best theme and the best team you can count on.
    Apparently time are changing…
    Best
    Lex

    February 15, 2020 at 9:38 pm #1184850
    Victoria

    Hi Lex,

    Sorry for such a late reply. Please have a look at the screencast in private. I cannot seem to reproduce the issue.

    I will ask my colleagues to test too.

    Which version of Safari are you running?

    Best regards,
    Victoria

    February 15, 2020 at 9:48 pm #1184858
    Lexa_Dryke

    Hi Victoria,
    First, sorry for my impatience. I know you have a lot to take care.
    I run last version of safari on my two macs, last os version.
    And I get the error on Lightbox loading on safari iphone 8.
    It’s weird. I can see you don’t have the same error. That’s both good news and bad news.
    I will check with another device and will tell you.
    Best
    Lex

    February 17, 2020 at 1:19 pm #1185200
    Yigit

    Hey Lex!

    Have you had chance to check your website on another devices?
    I just checked it on Safari 13.0.2 on my mac. Images in post slider load fine on my end. I then tried checking your product pages but product gallery images loaded fine as well.

    If you are having issue on certain page or product, could you please point that one out, in case you could reproduce the issue on other devices as well? :)

    Cheers!
    Yigit

    February 17, 2020 at 2:21 pm #1185221
    Lexa_Dryke

    Hi Yigit,
    Thank you for your message. I’ve just did with another mac and safari 13.0.5.
    Images are loading well. So the problem is very local on my two devices. A cache problem, I presume.
    Thx again for your time and have a nice day. You may close this thread.
    Best
    lex

    February 17, 2020 at 2:57 pm #1185232
    Yigit

    Hi!

    You are welcome, Lex! We are always happy to help :)

    Thank you! You too have a nice day :)

    Regards,
    Yigit

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  • The topic ‘Some product images (and in Lightbox) not load on Safari’ is closed to new replies.