Viewing 26 posts - 1 through 26 (of 26 total)
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  • #1190056

    Hi, I just purchased the support service.
    I have some parts of the site that are cannot be seen in the front end mode, but they are present in the back end. I tried deactivating mega addon but nothing. Can you help me?

    #1190068

    Hi,

    Thanks for the info! Can we try de-activating all active plugins for testing purposes?

    Regards,
    Yigit

    #1190083

    yes, I made you a login

    #1190108

    Can you tell me how to fix the bug?

    #1190112

    I deactivated all plugins but nothing happens. Please remember that I had to pay this service, ok?

    #1190163

    /Users/davidepellegrini/Desktop/Schermata 2020-03-04 alle 09.03.36.png

    #1190197

    Hi Digno1,

    We cannot see the screenshot from your computer. You can upload screenshots to a service like Dropbox or http://imgur.com and give us the links here.

    Best regards,
    Victoria

    #1190238
    #1190239

    I really cannot understand, I payed for your assistance and I made you a login to enter the site, can you please fix the problem?

    #1190342

    Hi,

    All of our users are paying for support, so we won’t forget. Thanks for reminding us though.

    I tried logging into your site but the login page won’t show, I only get a message reading:

    Not available.

    Are you blocking some country IP ranges maybe? If not then please let us know how to login to your site. Also please point out which sections of your site is not visible on the front end.

    Best regards,
    Rikard

    #1190380

    Can you give me your IP so that I can make it insert in the whitelist?

    #1190437

    Hi,

    Could you please temporarily whitelist access from Lithuania, Philippines and Ukraine?

    Best regards,
    Yigit

    #1190443

    yes, of course

    #1190447

    Hi,

    Thanks! Please let us know when you whitelist so we can check again. I had no issues logging in yesterday but today I am getting “Not available.” error too.

    Best regards,
    Yigit

    #1190451

    they told your countries not to be in a black list

    #1190452

    I just can deactivaye modsecurity, did you have any problem to access the site?

    #1190455

    Hi,

    I am still not able to access to your site. Please see private content field :)

    Best regards,
    Yigit

    #1190514

    ok, try now

    #1190633

    your log in is in private, please can tou tell me when you will be able to fix it?

    #1190634

    errata corrige

    #1190701

    I am sorry but How i was trying to say to you, I am in the middle of a digital facebook campaign. I cannot have my site like this. Can you tell me please how much time to fix the problem?

    #1190744

    Hi,

    Thanks for the update, but I’m still getting the “Not Available” message on the login page. I tried using VPNs as well with European IPs, but I still get the same results. Are you sure that you haven’t changed the default WordPress login page URL?

    Best regards,
    Rikard

    #1190796

    ok, i delated a plugin all in one security that cypted the url to access. Now, you can

    #1190894

    Hi,

    Thanks, I was able to login.

    It seems like animations are not triggered correctly. I added following code to Quick CSS field in Enfold theme options > General Styling

    .js_active .av-minimum-height .container { opacity: 1; } 

    and now elements are showing up on frontend.

    Custom CSS code should not be necessary. If you would like us to look further into it, please share FTP logins privately as well.

    Best regards,
    Yigit

    #1190899

    Here is FTP credentials

    #1192082

    Hi,

    Thank you for the update.

    We managed to get in via FTP, but it doesn’t seem to be the server where the corsidistorytelling site or the theme are contained. Are you sure that it’s the correct file server?

    The WP dashboard is still not accessible. The login credentials are incorrect.

    Best regards,
    Ismael

Viewing 26 posts - 1 through 26 (of 26 total)
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