Viewing 5 posts - 1 through 5 (of 5 total)
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  • October 21, 2015 at 6:16 pm #522423
    Global_UK

    All pages under the parent page “What we do” show a 500 Server Error on Chrome and blank page on other browsers. When the theme is switched to a WP default theme, the pages display so it would seem that the theme is causing the glitch. Any ideas? It does seem to be fixed by renaming the permalink but this isn’t ideal as the links are on printed material.

    October 21, 2015 at 7:42 pm #522466
    Elliott

    Hi Global_UK!

    Try creating a copy of your .htaccess file and then delete it and refresh your permalinks in Dashboard > Settings > Permalinks. Pay special attention to any messages that WordPress gives you such as the .htaccess file not being writable, etc.

    Also be sure to deactivate all plugins while testing.

    If your still having trouble then send us a WordPress login and we’ll take a closer look.

    Regards,
    Elliott

    October 22, 2015 at 12:37 pm #522893
    Global_UK

    If you could have a look that’d be great. It’s odd because I went in this morning and the pages were displaying again, with no changes made from yesterday when the pages weren’t showing and now they’re not showing again. It’s not making any sense.

    • This reply was modified 9 years, 1 month ago by Global_UK.
    October 23, 2015 at 6:20 am #523467
    Ismael

    Hey!

    Thank you for the update.

    The “500” error is a server error so this is probably related to the server configuration (.htaccess file, memory limit etc). Try to increase the WP memory limit to at least 128M (https://docs.woothemes.com/document/increasing-the-wordpress-memory-limit/). Unfortunately, I can’t access the site (500 error). Please contact your hosting provider for more info.

    Regards,
    Ismael

    October 23, 2015 at 10:07 am #523557
    Global_UK

    Ok – I’ll go back to the hosting provider again then. You can access the site, or at least I can – if you could try again please, I’d really appreciate it.

    EDIT: Increasing the memory has helped. So this problem has now been fixed….for now.

    • This reply was modified 9 years, 1 month ago by Global_UK.
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