Viewing 4 posts - 1 through 4 (of 4 total)
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  • December 13, 2019 at 2:42 pm #1165538
    seckin_girgin

    hello
    I have a weird problem about the page. Whenever I add something to the page and save some of the parts in the page are missing. I have deleted and installed the theme but no luck. I cannot spot the source of the problem. Each time I update my page some parts are gone.

    December 14, 2019 at 7:19 am #1165784
    Rikard

    Hey seckin_girgin,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out on which page this is happening on.

    Best regards,
    Rikard

    December 14, 2019 at 11:33 am #1165831
    seckin_girgin

    Thank you for your prompt reply. After rebuilding the page several times I have finally figured out the problem. Appareantly I used some icons or some html tags and those extra elements caused the problem. As you might be addresses this issue in the future I am writing what I did to resolve the problem.

    I copied the content to Word. Then I deleted the sections on the page. I created the sections from sctratch, and pasted the content back without any extra html tags. Page is running ok now. Sorry to bother you but maybe this will prevent some future posts about the same issue. Thank you again.

    December 15, 2019 at 5:49 am #1166004
    Rikard

    Hi,

    Great, I’m glad that you found the problem and thanks for the feedback. The Layout Builder is unfortunately a bit sensitive to open html markup so that is the likely cause of your problem.

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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