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I have a website that I’m working on that has some formatting issues that were displaying fine a week or so ago, but now for some reason they are not. I’m pretty sure nothing in the CSS has been modified that would have caused it. Examples of what is happening and links are in the private content. Thanks!
Hey NicomIT,
Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look.
Has there been anything updated, I mean plugins, WordPress or anything like that during this time?Best regards,
VictoriaSure. The info is below.
I can’t say for sure since we just noticed the issues this week. But it’s quite likely there have been some plugin and WordPress updates made.
Hi,
It seems that there are modifications, you are right on that, but we can not know exactly what it is or how and where it is been modified.
It is not easy for us to help you a lot with that.
It is better to tru locate / remove the changes you did, so you can go step by step to find the problem.Thank you
Best regards,
BasilisHi Basilis,
I went through the entire style.css file in the child theme and removed/added back in each of the main areas that I had added as custom css and wasn’t able to identify anything that had an impact on the two issues that I am seeing. I also uploaded the style.css file from a back-up made in February and the issues were still there. I am sure that wasn’t the case when that back-up was made. This is only something I am seeing as of the last few weeks. So if something changed, it doesn’t look like it was done by me in the style.css file.There hasn’t been much in terms of changes to the theme files either. Or at least that would cause these two issues. I tried updating the parent theme, but that didn’t help. The only other thing that would have been changed is I have kept the plugins and WordPress updated. So I’m kind of stuck and still in need of help.
I did a separate restore of a back-up from March 7th and the menu/post content are displaying correctly. See the links below.
I uploaded the style.css file from that copy of the website to one I am having problems with and it didn’t fix the issue. So this must have happened as a result of updates to plugins and/or WordPress. Has there been any known issue like this because of recent updates?
Hi NicomIT,
Here is the code that can fix the issue, put it in in your child theme style.css
div .av_two_third { width: 54.6%; } #top .no_margin.av_two_third { width: 56.6%; }If you need further assistance please let us know.
Best regards,
VictoriaThanks Victoria. That fixed the placement of the right column/menu on the parent pages, but unfortunately it added space to the right of those columns on the child pages. It might not be a parent/child issue, but it does seem like that is happening.
Hi,
I am still not getting in, I get a redirect.
IF you need faster support, you can always remove the redirect it will help us to help you.Best regards,
BasilisHi Basilis,
I removed the password from the website. Can you try it again? Just to confirm you are going to the correct URL, I included it below again.Thanks.
Sure. See below. I included a link to three screenshots with a red border around the areas that are an issue and a link to the corresponding pages.
Hi NicomIT,
The media center page gets extra padding set in Advanced Layout Builder, looks like. That’s why it goes down,
On resources page there is a file that is not loading – main.css. Are you using that file to add css there?Best regards,
VictoriaHi Victoria,
Thanks for having a look at that. I believe the CSS file (/facilities/css/main.css) you mentioned is only being used for the custom map on the “Facilities” section. So it shouldn’t have any impact on the pages we are looking at. However, I removed it as a test and the formatting in the media center/blog section (including the posts where the content was being cut off) seemed to be corrected. However it didn’t look like it changed anything for the other content pages that are not part of the blog or blog/news posts.I removed the CSS you provided on May 12th and that removed the space on the right of the resources page. That also fixed all the other child pages with that. When I added the CSS you provided it fixed the positioning of the right column/menu on the parent pages, but caused that extra space on the child pages.
Removing your CSS caused the parent pages (see the “About Us” page linked below) to have the original issue like the media center page where the two columns wouldn’t fit side by side. So I adjusted the two columns like I did on the media center page, but I have a gap on the right of the right column that contains the menu.
Hi NicomIT,
Ok, so we need to adjust just this page? Here is the code to do it:
.page-id-18 div .av_one_third { margin-left: 13%; width: 29.35%; }If you need further assistance please let us know.
Best regards,
Victoria
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