Viewing 26 posts - 1 through 26 (of 26 total)
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  • #858673

    Hi there :-)
    Some of my sections are missing, after I published my sites – and also I suddenly have this Comment section ( “Click here to add your own text”) at the bottom of some pages.
    When I try to insert new color sections from the Templates – they just vanish when I save the page. It is very frustrating….
    Can anyone please help me with solving these huge problems?

    Best regards :-)
    Laura

    PS: and I dont have access to ‘Editor’ (in ‘Appearance’)?

    #858695

    Hey Aulas,

    Please try disabling all active plugins and see if this alleviates the issue. Also, please provide a link to the site in question.

    Best regards,
    Jordan Shannon

    #936623

    Hi again,
    Now its been a while – but I was really about to just give up :-D

    Nearly everytime I save my work it is only the first 2 colorsection which remains – the rest of the sections just disappears! I have to remember to save my page as a template in order to keep my work – then sometimes I get lucky, and the page is saved correct – and all the sections will stay.
    But it is very (!!!) annoying and it makes the work process very very slow…

    Plugin list below: I have only these 5 plugins installed (used by thousands of other WP-users + valid and proven plugins) – and no – unfortunately it doesn’t help to uninstall them. BUT I dare not uninstall one: the bbPress plugin – I really want a blog and bbPress – and it should work with Enfold, right?

    # bbPress
    # iThemes Security (I have re-installed)
    # Akismet Anti-Spam (I have re-installed)
    # UpdraftPlus – Backup/Restore (NEW installed after)
    # Really Simple SSL (NEW installed after)

    PS: I managed to get rid of the comment section ( “Click here to add your own text”) at the bottom of some pages (…as mentioned in my first message).

    Best regards :-)
    Laura

    #936733

    Hi,

    Have you made sure to upgrade to the latest version of Enfold since you first started the thread?

    Best regards,
    Jordan Shannon

    #936779

    Hi,

    Yes it says: “You are running the latest version! (4.2.6)”.

    And now I suddenly cant save anything – when I fx write some more text or change a color in a box. Quite frustrating :-D

    Best regards
    Laura

    #936796
    This reply has been marked as private.
    #936968

    Hi,

    Thanks for the video :-)

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out on which page this is happening on.

    Best regards,
    Rikard

    #937040
    This reply has been marked as private.
    #937185

    Hi Aulas,

    Here is how the Editor is disabled
    http://www.wpbeginner.com/wp-tutorials/how-to-disable-theme-and-plugin-editors-from-wordpress-admin-panel/
    So you just need to remove that code from your wp-config.php to have it.

    The video is not available anymore so I could not check the error.

    Best regards,
    Victoria

    #937207
    This reply has been marked as private.
    #937217
    This reply has been marked as private.
    #937234

    Hi moderator Victoria,

    Looks like it working… Thank you, thank you, thank you!! :-) Happy!

    No no NO, It is not working… I was too fast… I am quite frustrated now… I can’t get this theme to work – It erases all my work all the time…
    What can be wrong then?

    Still same fatal error….
    Best regards Laura

    • This reply was modified 6 years, 7 months ago by Aulas.
    #937240

    Should I put back the code line ~ define( ‘DISALLOW_FILE_EDIT’, true ); ~ in wp-config.php?

    #937275

    Hi Aulas,

    If you want to have the Appearance > Editor, you need to remove the code of set it to false:

    
    define( ‘DISALLOW_FILE_EDIT’, false ); 
    

    This is often happening when there is an unclosed html tag.
    Could you please enable the Advanced Layout Builder debug mode. Here is how to do it: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    Best regards,
    Victoria

    #937347

    Hi again :-)
    I am sorry, but I dont think that I understand your message 100% …
    I have the Avia Layout Buidler (and I want to keep it :) – I dont know what “Appearance > Editor” is – – and I am not sure what a “child theme” is (I Googled it)… Am I using a Child Theme?

    – – And I dont know where I shall put the code-line you send ~ define( ‘DISALLOW_FILE_EDIT’, false ); ? – – –

    What I have done now, is that I have put the following code in the functions.php – file, located in the Enfold theme folder in my webhotel (….there is also a functions-enfold.php – file… )

    AFTER THE CODE LINE: 
    if(isset($avia_config['use_child_theme_functions_only'])) return;
    
    I PASTED THIS:
     //set builder mode to debug
    add_action('avia_builder_mode', "builder_set_debug");
    function builder_set_debug()
    {
    	return "debug";
    }

    Now there is som weird things going on, if you login and see the public page: (see link below)

    Thank you for helping me :-)
    Best regard Laura

    #937648

    Hi Laura,

    This code ~ define( ‘DISALLOW_FILE_EDIT’, false ); allows you to see the files of the theme in here
    Image 2018-04-05 at 17.54.05.png

    It has nothing to do with the Advanced Layout Builder, the other code is working with the Advanced Layout Builder and it show the shortcodes that are generated on the page. I need to check if all the tags have a closing one :)

    I went through the code and added some closing tags, please, try editing this page now and let me know if the issue is still there. Also, you can make a copy of the page for a test and copy all the shortcodes and test that page.

    Best regards,
    Victoria

    #937697

    Hi Victoria, and thank you for helping! :-)

    1 >> About “Appearance > Editor”: Oh, thats beacause I am using another language :-D

    2 >> Okay, thank you… I have tested it :-) Success :-)
    Now there is one page working… but what about all the other pages I have made, which is laying as drafts – how do I get them to work? Where exactly should I copy the shortcodes from? I have made a test page…

    3 >> In the page where you added closing tags; the red text in the Shortcode parser, says:
    “… … 0 warning(s), 4 error(s), 0 fatal error(s) were detected parsing the shortcodes. … …” = still 4 errors?

    4 >> When shall I remove the code again, that I pasted after the code line: if(isset($avia_config[‘use_child_theme_functions_only’])) return; ?

    I have a deadline – and I must say that I am really tired of this enervating error… do you think its a better idea (and faster) to just give up and get another theme which is working? I dont want to re-install this theme and risk to loose all my work again…

    Best regards Laura

    #937743

    Hi Aulas,

    If it is working for you, you can remove the code in point 4.

    But before you can try running this function, do it on the test page first :)

    Best regards,
    Victoria

    #937752

    Hi,

    I am sorry – but I dont know how to run a function.. (which function and where?) I am not a coder (thats why I bought this theme with a great layout builder).

    PRIMARY QUESTION: How do I get all the pages I have allready made to work correct?
    (Please dont tell me its by running the function…) :-D ;-)

    Best regards Laura

    #937812

    Hi again,

    PLEASE – now the one page where you added closing tags is not working again….

    Does anyone now whats going on? Anyone? Please! :-) Is there a supporter who can solve this – and stick to it untill it is solved? :-D

    Have you seen this problem before? Right now this theme is useless :-D
    Best regards from a very frustrated Laura

    • This reply was modified 6 years, 7 months ago by Aulas.
    #938031

    Hi Laura,

    Can you please check the page again?

    Best regards,
    Victoria

    #938084

    Hi Victoria,

    Do not misunderstand me – I am very grateful for your help. BUT the site still does not work. Still the same mistake as the first time I wrote.

    Try to, for example, to correct the color of the ICON LIST and then save >> and PLEASE check before writing back to me – to get me to check the error …. :-) IMPORTANT: And please be aware that sometimes you have to save two (or even tree) times before the error shows up….

    Is it impossible to correct this fatal error? Maybe one of your colleagues knows this error and how to fix it?

    Best regards Laura

    #938625

    Hi Victoria or everyone else > Please look at this https://kriesi.at/support/topic/color-sections-disappears-please-help-me-fix-4/ :-) SORRY – but I am kind of desperate… ;-) I cant get my site to work – and it seems like nobody can solve it…. or knows exactly whats wrong.

    Best regards Laura

    #938957

    Hi Laura,

    Please do not make duplicate threads.

    I will ask my colleagues to have a look.

    Best regards,
    Victoria

    #939144

    Hi Victoria,

    Sorry – but I was desperate! :-D

    3 different supporters have asked for the problem, during several days – without solving the problem or tell me it couldnt be solved or what to do – now I have given up!! :-D

    I will write the same to you, as I did to another supporter about this:
    “I have used SO much time on this, and wished that just one determined supporter ,who really wanted to help me solve the problem – and who been persistent… :-) ”

    Have a nice day.
    Best regards Laura

    #939609

    Hi!

    Sorry if the issue is taking quite some time. We would like to check the issue again but the login credentials above are no longer working. Please provide another login details so that we can inspect the pages.

    Cheers!
    Ismael

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