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  • October 10, 2015 at 7:59 pm #516866
    Sherman

    Hi Support Mods & Members, have you experienced 404 errors appearing only on gallery (masonry) pages?

    http://bigbalu.com/swg/

    If you see the “Photo Gallery” link in the top nav, click on either of the 3 sub-pages and you’ll see the errors. The other pages don’t experience this. Any suggestions/recommendations/tips/advice? Thanks!

    October 11, 2015 at 3:32 pm #516967
    Elliott

    Hi Sherman!

    Try setting your permalinks to the default setting in Dashboard > Settings > Permalinks and then save.

    If that does not work then try creating a backup of your .htaccess file, delete it, and then update your permalinks again.

    Be sure to deactivate all plugins while testing.

    Regards,
    Elliott

    October 11, 2015 at 5:41 pm #516994
    Sherman

    Thanks for your response, Elliot.

    I’m using the Bulletproof Security plugin, and unlocked the htaccess prior to modifying the Permalinks to Default. The Masonry Gallery pages revealed itself, which is great. However, when I switched it back to Post Name in Permalinks, it shows the 404 Error page again.

    Does this mean my Permalinks has to be set to Default? Or was it set to Default as a test and should work as Post Name when switched back?

    I deactivated the Bulletproof Security while performing another test (but not all plugins) and it didn’t work. Have to run out but will execute another test with all plugins off.

    Any clues at this point? Thanks!

    October 13, 2015 at 4:22 am #517817
    Rikard

    Hi,

    I’m not familiar with that plugin, maybe you could contact the authors to see what they have to say about it? Send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    October 13, 2015 at 7:45 am #517861
    Sherman

    Rikard, I’m reading up on their forum for 404 errors. Will press on.

    Sending you temp login now. Thanks! :D

    October 13, 2015 at 2:09 pm #518090
    Ismael

    Hi!

    The gallery pages redirect to a default hostgator 404 page instead of the theme’s 404 template. Also, I noticed that these pages are the only external pages included in the main menu so it’s probable that every new page created will redirect to a 404 page. This one for example (http://bigbalu.com/swg/test/). Maybe, your hosting provider can shed some light as to why this is happening.

    Do you have an ftp access? If yes, please let us know what happens if you add this in the .htaccess file:

    <IfModule mod_rewrite.c>
RewriteEngine On
RewriteBase /swg/
RewriteRule ^index\.php$ - [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /swg/index.php [L]
</IfModule>

    Best regards,
    Ismael

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