Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 29, 2019 at 12:30 pm #1161211
    thehorsestore

    When I go to my website (testsite) https://thehorsestore.nl/product-categorie/ruiter/kledingaccessoires/riemen/
    is see in the filter option MAAT (size) 10cm, but when I select this, there is no product.

    When I filter the product on available sizes the filter shows products that aren’t available anymore. When I click a product, you can see for a second all the available sizes are loaded and a second later it only shows the available size. I think for that reason the filter doesn’t work as it should because it thinks all sizes are available.
    go to https://thehorsestore.nl/product-categorie/paard/dekenstoebehoren/ select size 105cm and no product available

    When you go to the product https://thehorsestore.nl/product/qhp-deken-fleece-pegasus/
    when you click on the dropdown, for a second you see all available sizes, and after a second it vanished to show only the sizes in stock.
    Here where it goes wrong, and why the filters don’t work well.

    The site is only accesible by IP, so please send me your ip by email on (Email address hidden if logged out)
    thank you in advance

    December 3, 2019 at 1:08 pm #1162190
    Ismael

    Hey thehorsestore,

    Thank you for the inquiry.

    Which of the products should display when you click on the 10cm attribute? On my end, it displays a single glove as you can see in the screenshot below.

    // https://imgur.com/a/Z03B64e

    In the single product page, there is only one option in the dropdown. How many measurements should be showing there?

    Best regards,
    Ismael

    December 4, 2019 at 9:36 am #1162500
    thehorsestore

    Hi Ismael,

    The screenshot you send, couldn’t be shown in the category https://thehorsestore.nl/product-categorie/ruiter/kledingaccessoires/riemen/
    this is a category with only belts, and you have changed the category.

    To replicate this issue, please go to the belts (RIEMEN) and filer on 10cm….
    When I filter on 10cm, I get nothing.
    I think the filter uses the attributes of the hidden products. many others sizes have an empty result.
    Is there a way so that the empty attributes can be hidden as wel? Or is there a way the filter doesn’t use the hidden attributes?

    December 5, 2019 at 10:30 am #1162863
    Ismael

    Hi,

    Thank you for the update.

    When I filter on 10cm, I get nothing.

    Which of the products should display when 10cm is selected? It’s possible that there are no products in the Riemen category that is 10cm. Are there?

    Best regards,
    Ismael

    December 16, 2019 at 7:00 pm #1166535
    thehorsestore

    Hi ismael,
    that is the problem :-) we hide the products out off stock but the filter doesnt understand this with size(maat) and still shows option 10cm in the filter. Other filters like brand(merk) and collor (kleur) are doing the right thing.

    December 20, 2019 at 4:05 am #1168013
    Ismael

    Hi,

    Thank you for the update.

    It looks like you’re using a third party extension that we are not familiar with, so I’m afraid that we won’t be able to effectively help you with the issue. You should contact the plugin authors for additional assistance.

    Best regards,
    Ismael

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