Viewing 11 posts - 1 through 11 (of 11 total)
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  • January 3, 2017 at 6:33 am #728854
    kellymarie2001

    Hi there!

    I just updated the theme with the latest update and my social media icon suddenly disappeared. I see they are “there” as indicated by the box icons, but they are indeed missing.

    I followed the instructions outlined in the Enable CORS (http://kriesi.at/documentation/enfold/enable-cors/) directions, adding the code to my .htaccess file, but that didn’t work.

    Cleared my browser cache, cleared my website cache, and tested in different browsers. The icons are still missing.

    Please help!

    Thanks in advance!

    January 3, 2017 at 7:09 am #728861
    Basilis

    Hi kellymarie2001!

    Please add the following to your .htaccess file and also clear your cache after

    <FilesMatch “\.(ttf|otf|woff)$”>
<IfModule mod_headers.c>
Header set Access-Control-Allow-Origin “*”
</IfModule>
</FilesMatch>

    Let us know if it solves the issue

    Best regards,
    Basilis

    January 3, 2017 at 7:49 am #728869
    kellymarie2001

    Yes, I did mention in my original post that I tried that and it didn’t work, unfortunately.

    January 3, 2017 at 11:56 am #728930
    Nikko

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    January 4, 2017 at 9:34 pm #729609
    kellymarie2001

    Hi there,

    I posted the credentials yesterday but I don’t see anything here on this thread… here it is again!

    January 5, 2017 at 9:09 pm #730073
    kellymarie2001

    Any luck?

    January 6, 2017 at 6:01 am #730174
    Nikko

    Hi,

    No luck yet, however I found out this error on the console:

    Failed to decode downloaded font: http://yourwebsite.com/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/fonts/entypo-fontello.woff?v=3
(index):1 OTS parsing error: incorrect file size in WOFF header

    Have you updated the theme via ftp? you have similar issue in this post: https://css-tricks.com/forums/topic/custom-fonts-returns-failed-to-decode-downloaded-font/#post-238852 can you try the solution posted there?

    Best regards,
    Nikko

    January 6, 2017 at 9:10 am #730241
    kellymarie2001

    Oh thank GOD! Best support team EVER!

    The FTP solution worked – turned my transfer type to Binary and re-uploaded all the theme files. Worked wonders!

    Thank you thank you thank you

    January 7, 2017 at 5:41 am #730596
    Rikard

    Hi,

    Great, glad you got it working and for sharing the solution :-)

    Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    April 16, 2019 at 2:42 pm #1091448
    Mike

    Hi there,

    Same issue on my end here. Credentials below:

    April 16, 2019 at 3:09 pm #1091456
    Nikko

    Hi threemarketinginc,

    Please do what is suggested on this post: https://css-tricks.com/forums/topic/custom-fonts-returns-failed-to-decode-downloaded-font/#post-238852

    Best regards,
    Nikko

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