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  • #1233225

    I wonder why my social media icons in the header and the lower socket are showing as Question Marks? Any helps is greatly appreciated!!! https://jmccharleston.com/

    #1233272

    Hey pecheney,

    The common issues we have with the icons are it’s either not showing or shows a rectangular box but your issue is different from usual and don’t have the error in the web console.
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1233545
    This reply has been marked as private.
    #1233721

    Hi pecheney,

    Thanks for giving us admin access, this is now fixed.
    The issue was caused by this CSS code in Quick CSS:

    /* enfold social media icons fix */
    .social_bookmarks_twitter a::before, .av-social-link-twitter a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_facebook a::before, .av-social-link-facebook a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_linkedin a::before, .av-social-link-linkedin a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_pinterest a::before, .av-social-link-pinterest a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_tumblr a::before, .av-social-link-tumblr a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_reddit a::before, .av-social-link-reddit a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_vk a::before, .av-social-link-vk a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_gplus a::before, .av-social-link-gplus a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_mail a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_dribble a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_youtube a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_instagram a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_vimeo a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }
    .social_bookmarks_whatsapp a::before, .av-social-link-whatsapp a::before {
        font-family: 'entypo-fontello';
        content: '?';
    }

    I have removed it and restored the icons. :)

    Best regards,
    Nikko

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