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  • June 26, 2024 at 10:53 am #1459417
    Pieceofmagicentertainment

    Hi team,

    I am having an issue with the social icons on my website. They are no longer showing on the footer after updating the theme to 5.7.1.
    They DO show on a backup online website with the old Enfold theme installed.
    Any clues?

    Thanks.

    June 26, 2024 at 12:16 pm #1459476
    Rikard

    Hey Pieceofmagicentertainment,

    Could you post a link to where we can see the actual problem please? If you are overriding header.php or footer.php in a child theme then please try replacing those files with the files from the parent theme.

    Best regards,
    Rikard

    June 26, 2024 at 12:34 pm #1459481
    Pieceofmagicentertainment

    Thanks for your fast reply. Please compare the footer on both URLs.

    June 26, 2024 at 3:15 pm #1459573
    Rikard

    Hi,

    Thanks for that. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 26, 2024 at 4:07 pm #1459608
    Pieceofmagicentertainment

    PM sent

    June 27, 2024 at 11:26 am #1459853
    Rikard

    Hi,

    Thanks for that. What happens if you update WordPress to the latest version? You could also try to temporarily deactivate all plugins to see if that changes anything.

    Best regards,
    Rikard

    June 27, 2024 at 5:31 pm #1459874
    Pieceofmagicentertainment

    Plugins deactivation didn’t work but the WordPress update was the key to solving this issue.
    Thanks for your fast response and support guys. You’re awesome.

    June 27, 2024 at 6:38 pm #1459879
    Rikard

    Hi,

    Great, I’m glad that we could help you out. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    June 28, 2024 at 9:22 am #1459933
    Pieceofmagicentertainment

    Please close it. Thanks

    June 28, 2024 at 1:31 pm #1459967
    Rikard

    Hi,

    Thanks for letting us know. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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