Viewing 12 posts - 1 through 12 (of 12 total)
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  • August 28, 2016 at 7:14 pm #678678
    tremblayly

    Hi

    I have search the knowledgebase but could not find resolution for my display issue. The following icons are not displaying: social icons & scroll to top.

    I have three plugins installed which I deactivated but the problem still remains. I have since reactivated these.

    My website is under development and access to view is required. I have included access credentials in the private area. Please note that sometimes, for some odd reason, it can take three tries before connecting.

    Thanks
    Lyse

    August 29, 2016 at 11:37 am #678806
    dacr24

    I’m having the same issue since updating the theme recently.
    I also tried the http://kriesi.at/documentation/enfold/enable-cors/ mentioned to no avail.

    • This reply was modified 8 years, 3 months ago by dacr24. Reason: Mention of trying CORS method already
    August 31, 2016 at 5:13 pm #680175
    Andy

    Hi,

    Would you mind providing a precise link to your site, showing the elements in question? We need to be able to inspect them in order to help :)

    Best regards,
    Andy

    September 1, 2016 at 4:28 am #680434
    dacr24

    Ok here’s a link to my site attached

    September 1, 2016 at 11:35 am #680640
    Andy

    Hi,

    can you provide us admin access please?

    Best regards,
    Andy

    September 1, 2016 at 12:34 pm #680665
    dacr24

    Hi Andy – admin login details attached.

    September 1, 2016 at 12:51 pm #680669
    tremblayly

    Hi Andy
    Are you asking for mine or the other participant?
    Lyse

    September 1, 2016 at 1:53 pm #680705
    Vinay

    Hi,

    @acr24 it must be an issue with the CORS please backup your htaccess file and try add it in a new file that should work for you. If you still have any issues please create a new ticket and provide us the FTP and WP login access to further trouble shoot.


    @tremblayly     Have you tried the steps suggested here http://kriesi.at/documentation/enfold/enable-cors/ if you still have an issue please share the URL for your site.

    Best regards,
    Vinay

    September 1, 2016 at 6:18 pm #680881
    dacr24

    @Vinay I’ve already tried backing up and deleting everything in the htaccess apart from the cors, and also a longer version of the cors shown with no results. I have attached FTP login and pass for the website.

    Thanks

    September 1, 2016 at 6:34 pm #680890
    tremblayly

    Hi Vinay,

    All is working well. I’m not sure what happened but thank you for your time.

    Lyse

    September 3, 2016 at 9:35 am #681595
    dacr24

    @vinay Any updates on the issue? Thanks

    September 3, 2016 at 10:32 am #681607
    Basilis

    Hi!


    @dacr24     please create a different ticket, so we can be able to follow up.
    We can not handle two people in the same ticket, the ticket gets lot and messed up.

    Before you do, please check here

    Enable CORS (Cross-Origin Resource Sharing)

    as it is the solution of the issue, apply the fix and let us know after with a new ticket, if the issue is still there.

    Best regards,
    Basilis

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  • The topic ‘Social and other icons not displaying on my site’ is closed to new replies.