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Viewing 11 posts - 1 through 11 (of 11 total)
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  • July 27, 2020 at 8:38 pm #1233584
    RMConnection

    Hi Team,

    I’m not sure if this is a theme issue, but I’ve tried looking around for an answer and haven’t found anything so I thought I’d start with you. On every page of our website, there is a small black bar with ” /> on the top of every page. I have no idea what is causing it. I’ve tried searching for it everywhere I know, but I’m pretty new to coding in PHP and WordPress so I’m reaching out to your team since you are vastly better at this sort of thing and I’m searching for some help. Please let me know if I can provide you with anything to help you and me find the root of this issue.

    Best,
    Jeff

    July 27, 2020 at 10:22 pm #1233597
    Jordan Shannon

    Hey RMConnection,

    Can you try disabling all active plugins to see if the issue resolves?

    Best regards,
    Jordan Shannon

    July 28, 2020 at 12:13 am #1233619
    RMConnection

    Hi Jordan,

    I have and it does not fix my problem, unfortunately.

    Jeff

    July 28, 2020 at 5:10 am #1233652
    Jordan Shannon

    Hi,

    Please provide admin info in the private area so we can log in and look into this issue further.

    Best regards,
    Jordan Shannon

    July 28, 2020 at 7:39 am #1233673
    Guenni007

    where does that entry come from?

    how is this inserted on that place – via child-theme functions.php
    <font style="vertical-align: inherit;></font>
    in between you have your “extra sign”

    PS: there must be more to correct : it is very unusual to have all these entries in the body tag and on top:
    style sheets , googlebot , opengraph entries etc. pp. that is something for the head area or – just before closing body tag.

    July 28, 2020 at 8:56 am #1233697
    Guenni007

    i see that you are using wp-rocket – maybe disable it and then update all caches (including the browser cache) and see if the problem persists

    July 28, 2020 at 6:56 pm #1233786
    RMConnection

    Hi Team,

    Thank you for all of the help! @Jordan I have included the login info below.


    @Guenni007     I am not sure how that is being inserted I do see where the extra symbols are being added in your screenshot, but I can’t seem to find it myself. I inherited this site from some developers who didn’t do a good job, so I don’t know when this appeared to troubleshoot. I apologize I am pretty new at this and just trying to wrap my head around how this was even created.


    @Guenni007     I can disable wp-rocket. How would I update the caches after disabling wp-rocket?

    Jeff

    July 30, 2020 at 5:02 am #1234054
    Rikard

    Hi Jeff,

    Thanks for that. I see that there are some customisation done in your child theme to functions.php and header.php. It’s likely that this is caused by the extra code in header.php. Please try to activate the parent theme to see if the problem goes away. If it does then please try to add a fresh copy of header.php to your child, then add the customisation back one by one to see which one of them is causing this to happen.

    Best regards,
    Rikard

    July 31, 2020 at 3:41 pm #1234382
    Guenni007

    or do ask how those extra settings can be done to the head section ( not the header ) ;)

    August 10, 2020 at 8:16 pm #1236485
    RMConnection

    Hi Team,

    This solved my problem! Thank you for the assistance!

    Best,
    Jeff

    August 10, 2020 at 9:22 pm #1236493
    Jordan Shannon

    Hi,

    I’m glad this was resolved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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