Viewing 9 posts - 1 through 9 (of 9 total)
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  • November 22, 2018 at 2:07 am #1036356
    aussiedropbear

    Hi,

    I have built a site for a client however I have found that on first load it can at times take quite a while to load? Once you have it loaded you can navigate failry quickly around the pages.

    Would you know if this is something that the theme is doing or something else?

    Cheers
    John

    November 23, 2018 at 5:08 pm #1037009
    Victoria

    Hey John,

    Which version of php are you running?

    Are you using a caching plugin?

    Best regards,
    Victoria

    November 24, 2018 at 3:05 am #1037183
    aussiedropbear

    Hi Victoria,

    I am using WP Super Cache (Ive used this on many themes using Enfold) and running PHP 7.2.

    Cheers
    John

    November 27, 2018 at 10:53 pm #1038262
    Basilis

    Hi,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Basilis

    November 28, 2018 at 12:51 am #1038297
    aussiedropbear

    Many thanks for getting back to me Basilis.

    That’s a pretty neat little plugin. the link is below. I have set it for one week with admin rights.

    Cheers

    John

    November 29, 2018 at 9:12 am #1038837
    Rikard

    Hi John,

    You will see a full run-down of what is being loaded and for how long in private. There is an 8 second wait for the server to respond, that is not something we can do anything about unfortunately, you would have to bring that up with your hosting provider.

    Best regards,
    Rikard

    November 29, 2018 at 12:13 pm #1038899
    aussiedropbear

    Many thanks Rikard.

    I’ll look into this. Appreciate your assistance.

    Cheers
    John

    December 2, 2018 at 11:42 am #1039888
    aussiedropbear

    Hi Rikard,

    back again.

    I have noticed something a little wierd about the site and its physical size when performing a softaculous backup. The backed up file shows it as a massive 3,272.89 MB !

    I’ve got no idea why this site would be so large? Most other sites that I have of a similar page size and content are around the 200Mb mark.

    Any thoughts as to what I should look at here?

    Cheers
    John

    December 2, 2018 at 2:16 pm #1039942
    Rikard

    Hi John,

    I’m not sure why that could be, are you saving daily backups in a folder on the server maybe?

    Best regards,
    Rikard

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