Viewing 21 posts - 1 through 21 (of 21 total)
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  • June 10, 2016 at 2:07 am #645925
    NMOI

    Hi,

    The loading time of my site is good, but the admin backend one is awfully bad.So bad that I have two plugins needing to registrate that can’t because of this.

    I’ve trizd to deactivate every single plugin: no change.

    What should I do?

    Thanks

    June 11, 2016 at 6:32 am #646459
    Rikard

    Hey NMOI,

    It it only the theme options backend which is slow? If not then I would try contacting your hosting provider to see if they can see what is taking time on their server logs.

    Thanks,
    Rikard

    June 11, 2016 at 11:00 am #646510
    NMOI

    Hi Rikard,

    Yes, it’s only for the backend. The homepage first load takes 4,38s, which is quite good.

    Of course, I’ve tried to disable all plugins, without any improvement.

    Thanks

    June 11, 2016 at 11:52 pm #646715
    Vinay

    Hi,

    Since the issue is with the backed please post us your login credentials (in the “private data” field), so we can take a look at your backend. Also let us know what exactly is slow? For example: If you save a page is it slow? or is it slow all the time? or is it slow when you try to add something in the advanced layout builder? please give us as much details about the issue you are facing.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    June 12, 2016 at 8:30 am #646801
    NMOI

    Hi Vinay,

    Please use the following credentials

    Thanks

    June 12, 2016 at 11:43 am #646850
    Basilis

    Hi!

    The time for the execution is low.
    Please try the following to your wp-config file and if it does not work, please contact your hosting provide to increase your Memory Limit

    define(‘WP_MEMORY_LIMIT’, ’96M’);

    thanks a lot for your understanding and patience

    Cheers!
    Basilis

    June 12, 2016 at 12:52 pm #646894
    NMOI

    Hi Basilis,

    I’ve just did and it didn’t improve things at all. It seems that my host memory limit is 128M. So I guess the problem comes from somewhere else.

    I seriously suspects Enfold itself to be the reason. Would it be helpful if I switched to maintenance mode and temporally activate one of the WP basic themes to see the speed result ?

    What do you suggest?

    Thanks

    June 12, 2016 at 12:57 pm #646897
    Josue

    Yes, do that. Enable the default WP theme and check if the slowness persists.

    Best regards,
    Josue

    June 12, 2016 at 1:08 pm #646900
    NMOI

    Hi Josue,

    Nice try, but switching to Twenty Sixteen didn’t improve things neither !

    So if it’s not coming from the plugins, the theme or the host, what’s left ?

    Thanks

    June 13, 2016 at 6:15 am #647183
    Rikard

    Hi,

    None that I can think of to be honest, did you actually contact your hosting provider and explain the problem to them? If so, what did they say?

    Thanks,
    Rikard

    June 13, 2016 at 9:10 am #647231
    NMOI

    Hi Rikard,

    I’ve just talked to my host. Maybe your IP address is blacklisted. Could you please tell me which one the plugin is trying to contact?

    Could you also please confirm that your plugin is PHP 7 compliant? I’ve tried to check with 5.6, and it didn’t work neither, but I’d like to be sure on that too.

    Thanks

    June 13, 2016 at 9:18 am #647234
    NMOI

    Oops, I forgot. They the scripts URLs used to connect to the external server.

    June 14, 2016 at 5:23 am #647773
    Rikard

    Hi,

    I’m sorry but I have no idea what you mean by your last two posts, what plugin are you referring to? The theme should work fine with both PHP 5.6 and 7. Your last post: what scripts used to connect to what external server?

    Thanks,
    Rikard

    June 14, 2016 at 8:49 am #647849
    NMOI

    Hi Rikard,

    Sorry, this eventually appears to be another problem. I have two plugins needing online validation from the author. They take ages and finally fail. I thought it was related to the slow backend, but it seems now that my host is blocking their URL.So please forget my two last posts.

    So long for the PHP lead. What does it leave us with? What else could I try?

    Thanks

    June 15, 2016 at 6:06 am #648395
    Rikard

    Hi,

    Well if your host is blocking those two plugins, they are probably what is causing the backend to be slow. Did you try deactivating them to see if it gets better?

    Best regards,
    Rikard

    June 15, 2016 at 7:32 pm #648818
    NMOI

    Hi Rikard,

    I don’t think those two plugins try to communicate constastantly. Anyway,I’ve tried to disable all the plugins, and it didn’t change a thing. The admin login is still awfully slow. Switching from dashboard, plugin page or updates page is quite slow too.

    Thanks

    June 15, 2016 at 8:23 pm #648832
    Basilis

    Hi!

    Based on all that, the only option is to go and change host provider, so there is no limit
    Before you do, you can ask anyone of those big players to create a testing environment for you, so you can be sure it is perfect.

    Regards,
    Basilis

    June 16, 2016 at 11:08 pm #649444
    NMOI

    HI Basilis,

    Your conclusion doesn’t sound logical to me, because there is no speed issue with the frontend. However, the backend is extreamly slow. Have you tried to connect both way and see by yourself?

    Thanks

    June 16, 2016 at 11:24 pm #649445
    Josue

    Hi,

    I’m afraid we won’t be able to help you on this as it’s not related to the theme (please see scope).

    Best regards,
    Josue

    September 15, 2017 at 12:02 pm #852507
    AzharVahora

    Hello,

    Unfortunately i am getting the same issue. I am using the Enfold Theme.
    The website has been running very smoothly and extremely fast up until yesterday.

    I often open more than one table in the back-end (such as several products at a time in order to edit quickly).
    previously i could open about 13 tabs each of a different product to edit in the back-end very quickly and effectively. Unfortunately however since yesterday just one tab lone is VERY sluggish and slow. At first i thought it was a server issue so i contacted my hosting provider and did ALL relevant checks – my server is running at tip-top shape. I pay over $100 a month for my server hosting on a VIP server and as i said before, it was EXTREMELY quick before.

    Last night a task which used to take me 10 minutes has taken me 1 hour – i can’t work like this. I am convinced it is a theme issue and i need it sorted ASAP.

    I looked at previous threads and it seems like people have had this same issue in the past but there has been no resolution from Kriesi.

    September 16, 2017 at 10:56 pm #852962
    Mike

    Hi,

    @AzharVahora
    Please start a new thread, as this is from 2016. Also please don’t post the same question on multiple posts. Thank you for understanding.
    I did a quick check for you and your site loads fine for the content, please see your report: https://www.webpagetest.org/result/170916_SQ_8cdd85de47b48548cad124f2fcebe857/
    2017-09-16_165044

    Best regards,
    Mike

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