Viewing 11 posts - 1 through 11 (of 11 total)
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  • August 19, 2014 at 12:12 pm #306239
    Gamperb

    Hi, first of all thanks for the great support system and the overall awesome theme.
    Sadly i’m having quite some issues when inserting sliders (Layer Slider, Fullscreen Slider…) into my pages through the page builder. This site for example is your demo content page but it doesn’t display the slider at all: http://scan2leadwp.azurewebsites.net/home-v4-small-slider/
    Furthermore our Homepage should display a fullscreen slider that was set up by me but it only display blank space. Everything seems to be working fine in the back end and i’m not getting any errors by the plugins. All plugins are installed. Do you have any idea what could cause these issues?

    thanks a lot!! Alex

    August 19, 2014 at 12:43 pm #306259
    Yigit

    Hey Alex!

    You are currently using an older version of the theme which is not compatible with WordPress version you are using. Please update Enfold to the latest version 2.9.1 via FTP – http://kriesi.at/documentation/enfold/updating-your-theme-files/
    This should solve the issue, if it does not, feel free and let us know.
    P.S.: You can take a look at some of the highlighted new features here – http://kriesi.at/blog

    Regards,
    Yigit

    August 21, 2014 at 11:34 am #307274
    Gamperb

    Hi Yigit,

    thanks a lot for replying so quickly. I installed version 2.9.1 of the theme via ftp but it still doesn’t display the slider on the homepage.
    Any other advice? :)

    thanks a lot for your support, i appreciate it.

    best regards

    Alex

    August 21, 2014 at 11:39 am #307275
    Yigit

    Hey!

    Do you mind creating a temporary admin login and posting it here privately so we can look into it?

    Cheers!
    Yigit

    August 21, 2014 at 11:41 am #307277
    Gamperb
    This reply has been marked as private.
    August 21, 2014 at 5:32 pm #307459
    Yigit

    Hi Alex

    Can you please re-update Enfold folder via FTP and make sure to overwrite all files? – http://vimeo.com/67209750

    Regards,
    Yigit

    August 28, 2014 at 12:29 pm #310378
    Gamperb

    Hi Yigit,

    i overwrote all files and nothing happened so i switched to another theme, deleted the enfold theme folder and uploaded everything from scratch. But as you can see there is still no change.

    best regards

    Alex

    August 28, 2014 at 3:47 pm #310478
    Yigit

    Hi Alex!

    Can you try deactivating all active plugins and check if that helps?

    Regards,
    Yigit

    August 28, 2014 at 4:34 pm #310514
    Gamperb

    all plugins are disabled now nothing changed though. The website is hosted in a windows azure cloud but that shouldn’t be a problem i guess…?

    regards

    alex

    • This reply was modified 10 years, 10 months ago by Gamperb.
    September 2, 2014 at 7:19 am #312052
    Josue

    Hi Alex!

    It could be, do you have access to your PHP error log?, also try increasing the PHP memory limit.

    Cheers!
    Josue

    September 11, 2014 at 10:10 am #317245
    Gamperb

    Hi Josue,

    thanks a lot for your help. As it turns out the issues occurred because we the Azure WordPress Installation was modified and used a MS SQL database instead of the usual MySQL database. This broke the sliders and a small portion of the remaining functionality.

    Cheers!

    Alex

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  • The topic ‘Sliders of any kind are not working.’ is closed to new replies.