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  • #632758

    I have a staging site and a production site, everything on the home page is working on staging, but when I push it live the sliders and one image is not working.. See private content

    #632765

    Hey Denis,

    Thanks for getting in touch with us!

    The site looks good on my end. You may not see the changes until the cached files are cleared in your browser.

    Please try to hard refresh by pressing Ctrl + Shift + F5 on your browser or press the F12 key to open chrome dev tools and right click on the refresh button and select “Empty Cache and Hard Reload” and review the site again.

    If you still need assistance, could you please provide login details to your live site, so that we can have a closer look. You can place the information in the Private Content section of your reply.

    Best regards,
    Jordan

    #632774

    I am still not see on the live site,

    are you seeing the slider under the TAP, and an Einstein Image

    I have rebooted, and cleared all cache.

    The client is also having the same issues.T

    #632780

    Hi,

    Thanks for getting back to me.

    Yes I am seeing both the slider and the Einstein image. You can check my screenshot in the private data section.

    Also we need administrator credentials to look further. In the meantime if you are using a caching plugin. Would you mind opening your plugin’s settings page and temporarily deactivate the caching of your site? Then please try to clear your browser cache and hard refresh the site (Hold CTRL + SHIFT + RELOAD) to see if that solves the issue.

    Best regards,
    Jordan

    #632790

    No caching plugins

    Updated to admin

    Also tried on my mobile, not working

    #633339

    I have looked at everything, and cannot see why this is working on staging and not on the production server.

    In the home page source search for “

    And it does not display nor do the sliders which should alternate in color.

    ? Denis

    #633360

    OK, I called the hosting provider. Weird US caching problem. when I tried the page followed by /?nocache=1 it worked.

    Never heard that trick before.

    Thanks

    #633637

    Hi,

    glad you could solve i!. Let us know in a new ticket if you have some more questions related to the theme. We are happy to assist you.

    Best regards,
    Andy

Viewing 8 posts - 1 through 8 (of 8 total)
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