Viewing 10 posts - 1 through 10 (of 10 total)
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  • November 20, 2013 at 7:17 am #190842
    agasparkles

    Please help been 8 days of lack of support – can’t launch my site … I’ve posted a few days back and had one response about the issue. The slider and full screen slider don’t work. images are loaded but don’t appear in the front end. The plugins were deactivated as suggested / didn’t fix the issue

    Prompt response will be hugely appreciated,

    November 20, 2013 at 2:06 pm #190921
    Ismael

    Hi agasparkles!

    Sorry for the delay. Please give us a link to the website. Post the login details here as a private reply.

    Best regards,
    Ismael

    November 21, 2013 at 3:21 am #191277
    agasparkles
    This reply has been marked as private.
    November 21, 2013 at 9:25 pm #191625
    Yigit

    Hi!

    It seems like there is some issue with shortcodes. Icon list does not work right as well. Please try re-updating the theme via FTP.
    For a quick guide on updating your theme take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750

    Regards,
    Yigit

    November 22, 2013 at 5:33 am #191721
    agasparkles

    Hi this theme is 2.4.2 last updated 30 oct 2013. I’ve only installed it Nov 7th. Why are there bugs in it if it’s the latest version? I don’t have a newer version than that. Please assist.

    November 22, 2013 at 5:44 am #191722
    agasparkles

    also, i’ve tried to install again and now it’s failing to do so. Must admit this is not the user friendly experience and assistance I’m looking for. Is there someone who can help me more directly and immediately with this pressing issue. After all, bug issues with the theme should be resoled at the creator end not leaving me with weeks of back and forth on resolution and a webpage that still can’t be launched!

    November 22, 2013 at 11:53 am #191802
    agasparkles

    Also, one last thing. The theme is responsive yet the navigation menu doesn’t appear on mobile.

    November 23, 2013 at 9:05 pm #192316
    Yigit

    Hi!

    I have tagged our head of support Peter to look into the issue.

    Cheers!
    Yigit

    November 24, 2013 at 11:57 am #192457
    Dude

    Hey!

    I fixed the issue. The footer.php file was empty (the entire php code within the file was missing) and I just had to insert it into the file again. Not sure why it was missing (maybe the file was corrupt or you deleted it but now the menu, etc. seems to work.

    Regards,
    Peter

    November 25, 2013 at 1:55 am #192704
    agasparkles

    Thank you so much!

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Viewing 10 posts - 1 through 10 (of 10 total)
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