Tagged: 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • February 25, 2016 at 6:02 pm #589316
    smura21

    Hi there,
    I have looked through the forums and I have seen others have experienced this problem but I havent found a solution that has worked for me.

    1. Images on various pages are not loading in IE9
    2. Video on homepage not playing in IE9

    The video was encoded with H.264. codec. I have gone through this entire thread https://kriesi.at/support/topic/mp4-video-doesnt-work-in-ie9/#post-588504 and followed all the steps… still doesn’t work.

    I have added the URL below and login credentials. I’m at a loss as the site is currently being audited by our bank for approval of a payment gateway and the bank uses IE9. Please can you kindly assist me. Thanks as always! I did post the same question in https://kriesi.at/support/topic/mp4-video-doesnt-work-in-ie9/#post-588504 but there has been no response there….. so I figured that since I did not start that thread my issue slipped through.

    March 1, 2016 at 4:09 am #591298
    Vinay

    Hey smura21!

    Sorry for the delay.

    We are working on your ticket please wait while we update the results here soon.

    Unfortunately IE 9 do not support many of the modern browser features like animations to over come this we have created a page which looks good in IE9 without any animations and a fallback image for the video this page can be shown to the users who visit the site from IE by re-directing them to the link in private.

    Please remove animation effect for the images and it will load fine on IE9

    To redirect users create a child theme and add the below code in the header.php

    http://kriesi.at/documentation/enfold/using-a-child-theme/

    We have enabled enfold debug mode and custom class name support for your theme so we could easily replicate the homepage by copying it’s short code and target element using CSS if necessary.

    http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
    http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/

    
<!--[if IE 9]>
<script type="text/javascript">
    window.location = "http://www.domain.com/enfold-test-video-in-ie9/";
</script>
<![endif]-->

    Regards,
    Vinay Kashyap

    • This reply was modified 8 years, 9 months ago by Vinay.
    March 2, 2016 at 6:52 pm #592259
    smura21

    Ok thanks Vinnie… will try it out with respect to animated images…. but how about the opening video. I see your background video demo does play in IE. How do I make mine work????

    March 2, 2016 at 6:54 pm #592260
    smura21

    I mean this link http://scuele.com/enfold/video-bg-test/ works in IE. So how do I get my video to also play on IE?

    March 7, 2016 at 7:45 am #594113
    Vinay

    Hey!

    That’s a color section with a background video added to it.
    Please upload your video to youtube and add it in the background option of the color section to get a similar setup.

    Regards,
    Vinay Kashyap

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.