Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • September 13, 2024 at 1:03 am #1466857
    jaimemerz

    We recently updated to 6.0.4. and we noticed after the update on two of our pages the slider content is not loading for the first slide. On our admissions page its a Content Slider and on the Events page its an Easy Slider. Links are provided in the private content. We have tried disableing all plugins + flushing the cache and the problem still persists. Can you help?

    September 13, 2024 at 9:25 am #1466886
    Rikard

    Hey jaimemerz,

    Are you using the Siteground Optimizer plugin? If so, then please make sure that file compression is turned off under Enfold->Performance. The plugin in question is throwing a lot of errors, so if the problem persists then you might want to reach out to the authors for further help.

    Best regards,
    Rikard

    September 13, 2024 at 7:39 pm #1466922
    jaimemerz

    Thank you Rikard. We have disabled the Optimizer plugin Image compression, flushed the cache and the problem still exists.

    September 14, 2024 at 10:07 am #1466957
    Rikard

    Hi,

    Thanks for the update. What happens if you remove the Google docs links from the menu?

    Best regards,
    Rikard

    September 16, 2024 at 8:46 pm #1467141
    jaimemerz

    Rikard,

    That worked! I removed them temporarily and the slider content showed up. We need those links in our navigation though. Do you have an idea for how to resolve this by not removing them?

    Thanks!

    September 16, 2024 at 8:48 pm #1467142
    Rikard

    Hi,

    You could try using a URL shortener, like the one in private. Then use that URL instead of the existing one.

    Best regards,
    Rikard

    September 18, 2024 at 2:01 am #1467247
    jaimemerz

    That worked! Thank you.

    September 18, 2024 at 9:32 am #1467291
    Rikard

    Hi,

    Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.